Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Ramirez

Richmond,CA

Summary

Newly certified Phlebotomy Technician seeking an opportunity to employ new skills in venipuncture and laboratory procedures. Accomplished at providing compassionate patient care with over 8 years of experience working as a Nurse Assistant in various healthcare settings.

Overview

13
13
years of professional experience

Work History

Nurse Assistant - Memory Care

Belmont Village Senior Living
07.2019 - Current
  • Assist patients with activities of daily living including bathing, grooming, dressing, continence care, mobility, transfers, meal assistance and general housekeeping
  • Follow patient care plans and document provided care accordingly
  • Interact with patients and in a caring and professional manner to promote a safe and supportive environment
  • Monitor patient health and advice nurse of any concerns or changes in condition
  • On occasion, take and record vital signs.

Customer Service Representative

Peerless Coffee & Tea
11.2014 - 01.2017
  • Greeted and provided customers with product information to match their needs
  • Provided quality customer service by using strong interpersonal and problem-solving skills to resolve any issues
  • Received and accurately processed customer payments
  • Monitored inventory levels and placed new orders for merchandise to keep supplies well-stocked
  • Completed opening, closing procedures to maintain operational standards each day
  • Trained new employees.

Home Health Aide

South Coast Home Health Care
02.2012 - 07.2014
  • Provided in-home personal care to a diverse range of clients including bathing, grooming and dressing
  • Maintained a clean and organized environment
  • Assisted clients with medication administration
  • Aided with mobility and exercise to help clients maintain physical independence
  • Monitored client conditions and behaviors and reported changes and concerns to the nurse
  • Documented all client care provided.

Education

NHA Certified Phlebotomy Technician CPT I -

City College of San Francisco
San Francisco, CA
05.2024

Certified Nurse Assistant (CNA) -

Vasco Career College
Richmond, CA
10.2023

Bachelor of Science - Physical Geography -

University of Wollongong
Wollongong, Australia
06.2005

Skills

  • Strong written and verbal communication skills
  • Providing high quality customer service within a diverse community
  • Multitasking and working well under pressure
  • Work well as a team member and independently
  • Conscientious in paying attention to detail

Timeline

Nurse Assistant - Memory Care

Belmont Village Senior Living
07.2019 - Current

Customer Service Representative

Peerless Coffee & Tea
11.2014 - 01.2017

Home Health Aide

South Coast Home Health Care
02.2012 - 07.2014

NHA Certified Phlebotomy Technician CPT I -

City College of San Francisco

Certified Nurse Assistant (CNA) -

Vasco Career College

Bachelor of Science - Physical Geography -

University of Wollongong

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Claudia Ramirez