Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Ramirez

El Paso,Texas

Summary

Dynamic sales professional with a proven track record at Charter Communications, excelling in client relations and sales strategies. Recognized for consistently exceeding sales targets and enhancing customer satisfaction through persuasive communication and resilience under pressure. Adept at delivering tailored sales presentations and fostering long-term partnerships.

Sales professional prepared for driving revenue and growth. Proven success in cultivating client relationships and closing deals. Effective team collaborator, adaptable, and focused on achieving results. Skilled in negotiation and communication, valued for reliability and flexibility.

Overview

6
6
years of professional experience

Work History

Sales Agent

Charter Communications, Spectrum
12.2023 - 02.2025
  • Developed strong relationships with clients through excellent customer service and regular followups.
  • Assisted call-in customers with questions and orders.
  • Explained features and advantages of [Type] products or services to promote sales.
  • Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
  • Negotiated contracts with prospective clients, helping to secure long-term business partnerships.
  • Increased sales revenue by consistently meeting and exceeding sales targets.
  • Identified new areas of opportunity within existing accounts by offering additional products or services based on their needs analysis results.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of their business and industry.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Customer Service Representative

Alorica
10.2021 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.

Cashier

Duty Free Americas Inc.
09.2018 - 03.2020
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Education

Associates in Medical Assistant - Medical

Vista College
El Paso, TX
05-2021

High School Diploma -

Montwood High School
El Paso, TX
05-2016

Skills

  • Client relations
  • Customer assistance
  • Sales training
  • Technical support
  • Resilience under pressure
  • Call control
  • Networking
  • Sales presentations
  • Persuasion techniques
  • Objection handling
  • Adaptability to change
  • Sales strategies
  • Making offers

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Sales Agent

Charter Communications, Spectrum
12.2023 - 02.2025

Customer Service Representative

Alorica
10.2021 - 11.2023

Cashier

Duty Free Americas Inc.
09.2018 - 03.2020

Associates in Medical Assistant - Medical

Vista College

High School Diploma -

Montwood High School

Similar Profiles

CREATE PROFILE
Claudia Ramirez