Claudia Ramirez
Torrance,CA
Summary
Customer service professional with over 19 years of experience in retail. Demonstrated success in leading teams to achieve operational goals, implementing process improvements for efficiency, and resolving escalated customer issues. Strong communicator dedicated to enhancing customer satisfaction and team performance.
Overview
19
19
years of professional experience
Work History
Team Lead
Clothing Shop Online
Redondo Beach, California
01.2019 - 05.2026
- Led team in daily operations, driving sales growth for online clothing store.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Implemented process improvements that increased order fulfillment efficiency.
- Facilitated cross-departmental communication to streamline workflow.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Responded and assisted customers who contacted the company via social media, online reviews, and the Better Business Bureau.
Operations Supervisor
Customer Contact Channels
Las Vegas, NV
11.2014 - 07.2018
- Trained and motivated employees to enhance team productivity and performance.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Maintained project quality through direct management and oversight of team activities.
- Reviewed schedules and payroll documentation for accuracy and compliance, ensuring adherence to policies.
- Conducted second level interviews and selected candidates for employment.
Customer Service Representative
Fletcher Jones Toyota/Scion
Las Vegas, NV
03.2012 - 06.2014
- Delivered exceptional customer service by maintaining extensive knowledge of products and services and creating a welcoming environment.
- Cultivated long-term customer relationships by advising on purchases and promotions, enhancing customer loyalty.
- Conducted 100 outbound calls daily to address inquiries, resolve issues, and inform customers about new products.
- Asked open-ended questions to assess customer needs.
- Made appointments for customers to meet with salespeople to bring them into the dealership.
Keyholder
Hot Topic
Las Vegas, NV
10.2010 - 10.2013
- Trained and mentored new employees.
- Improved customer service by projecting friendly and a friendly and knowledgeable attitude.
- Processed customer returns efficiently, ensuring customer satisfaction.
- Counted out cash drawers and balanced totals.
- Opened inventory boxes and restocked shelves.
- Restocked merchandise according to store layouts, ensuring product availability.
Receptionist
Cristophe Salon
Las Vegas, NV
07.2007 - 10.2010
- Maintained a clean and organized reception area to enhance visitor experience and reflect company professionalism.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Responded to telephone inquiries from clients, vendors, and the public to provide accurate information and support.
- Organized and scheduled client appointments for team of 16 professionals, effectively accommodating hectic schedules.
- Coordinated office inventory by restocking supplies and managing purchase orders to ensure consistent availability.
Education
High School Diploma -
Coronado High School
Henderson, NV01-2006
Some College (No Degree) - Business Management
College of Southern Nevada
Las Vegas, NVSkills
- Sales management
- Customer relationship management
- Customer service orientation
- Talent acquisition
- Leadership effectiveness
- Coaching and mentoring
- Teamwork and collaboration
- Relationship building
- Multi-tasking efficiency
- Problem solving
- Conflict resolution
- Motivational skills
Affiliations
- Sin City Roller Derby
Committee Head of Street Team - Reached out to public events to promote the roller derby league, organized the volunteer sheets, was the point of contact for the events, and submitted the work hours per volunteer.
Captain of the C team for 2 seasons before being promoted to the A team.
Captain of the home team for 2 seasons. - Angel City Derby
Member of Board of Directors - Oversees all pillar operations, oversee and maintain the ACD warehouse, schedule and coordinate team/league chores, oversee warehouse inventory and delegate stocking responsibilities to the Warehouse Inventory position, and continuously identify opportunities for improvement.
Angel Ambassadors Coordinator - Directs organization of Angel Ambassador events and tasks, point of contact for coaches/captains to reach out to is someone is in need of some support and positivity, check in regularly with members on Leave of Absence, organize and deliver gift baskets for injured members, bring league members together with fun events, foster league spirit and connections between members, and submit volunteer hours for all league members under the pillar.
Accomplishments
- C Team Captain 2014 - Sin City Derby
- Home Team Captain 2015 & 2016 - Sin City Derby
- Most Team Spirit 2016 - Sin City Derby
- Most Spirited Volunteer 2024 & 2025 - Angel City Derby
- Unsung Hero 2025 - Angel City Derby
Timeline
Team Lead
Clothing Shop Online
01.2019 - 05.2026
Operations Supervisor
Customer Contact Channels
11.2014 - 07.2018
Customer Service Representative
Fletcher Jones Toyota/Scion
03.2012 - 06.2014
Keyholder
Hot Topic
10.2010 - 10.2013
Receptionist
Cristophe Salon
07.2007 - 10.2010
High School Diploma -
Coronado High School
Some College (No Degree) - Business Management
College of Southern Nevada