CLAUDIA RESTREPO
Miami Beach
Summary
Global Communications Executive with 20+ years of experience driving reputation and business impact for telecom and digital infrastructure brands in Latin America, the Caribbean, and the U.S. Proven ability to enhance C-suite visibility and develop strategic narratives during critical organizational transformations. Skilled in executive communications, media relations, crisis management, and cross-regional reputation strategy. Demonstrated success in building stakeholder trust and leading teams to deliver measurable outcomes.
Overview
27
27
years of professional experience
Work History
Senior Director, Head of Corporate Communications (Wholesale & B2B)
LIBERTY NETWORKS
Miami
01.2022 - Current
- Appointed to a newly created role following the carve-out from C&W Communications to lead the development and execution of a regional communications strategy for Liberty Networks.
- Lead strategic internal and external communications for the Wholesale and B2B business across 30+ markets, enhancing corporate reputation, stakeholder trust, and employee engagement.
- Drive regional brand positioning and narrative alignment under the company’s rebranding and new business structure.
- Develop and execute stakeholder engagement and media strategies, securing top-tier visibility across industry and top-tier platforms.
- Oversee all external communications, including financial releases, executive remarks, talking points, and digital content.
- Champion employee engagement for 1,500+ team members through town halls, campaigns, road shows, and culture-building programs.
- Serve as principal media spokesperson, leading crisis communications and issues management across the region.
- Drive media presence across the wholesale segment and major industry events.
- Shape messaging and curate content: Lead the creation and ongoing refinement of content assets such as pitch decks, demos, and customer-facing narratives that support B2B and wholesale strategies, marketing campaigns, and events.
- Event and Forum Content Strategy: Develop session agendas and core messaging for LN-led executive forums, customer events, and workshops.
- Cross-Functional Collaboration: Collaborate with Product Management, Marketing, Sales, and external partners to align and coordinate strategies across the ecosystem.
- Provide strategic counsel to the General Manager and leadership team to strengthen visibility, influence, and alignment with corporate objectives.
- Leading communications Infrastructure and Enterprise connectivity provider across Latin America and the Caribbean, connecting over 30 countries with nearly 50,000 kilometers of submarine fiber optic cable and 17,000 kilometers of terrestrial networks. Liberty Networks is a subsidiary of the Liberty Latin America company (NASDAQ: LILA and LILAK).
Senior Director, External Communications
LIBERTY LATIN AMERICA
Miami
01.2018 - 01.2022
- Promoted post-spinoff from Liberty Global to lead regional communications strategy.
- Directed all external and financial communications for LLA and its operating companies (C&W, LCPR, CT, CWP, VTR), partnering with Investor Relations, M&A, Finance, and Legal to strengthen corporate reputation and stakeholder confidence.
- Shaped and executed communications strategies for major corporate milestones, including seven M&A transactions, 15 quarterly earnings, and key ESG initiatives, aligning messaging with leadership priorities and market positioning.
- Led the creation and approval of corporate, M&A, and financial disclosures, ensuring timely, compliant, and high-impact communications that elevated brand visibility across global markets.
- Served as senior media relations lead, cultivating top-tier journalist relationships, securing strategic coverage, and advancing LLA’s leadership narrative within the telecom and investment communities.
- Partnered directly with the CEO, CFO, and Executive Leadership Team to craft thought-leadership content, executive remarks, and financial communications that reinforced transparency and credibility.
- Established LLA’s first media measurement dashboard to evaluate message penetration and demonstrate ROI.
- Co-led company-wide campaigns on ESG, DEI, and CSR, including the launch of the inaugural ESG Report (2020) and interactive press release, driving awareness and engagement across 20+ markets.
- Created the first company-wide Media and Investor Relations Policy, standardizing communication protocols for the organization of over 15,000 employees.
- Launched 'Leadership in Action,' LLA’s first executive video series, increasing engagement by 40% across LinkedIn and other platforms.
- Represented LLA on the Biennial of the Americas’ Youth Congress selection committee, advancing youth and sustainability initiatives in Latin America.
- Managed cross-regional comms teams and budgets covering media monitoring, wire distribution, and content.
- Leading telecommunications operator in Latin America and the Caribbean operating in over 20 consumer and 30 B2B markets; originally part of Liberty Global and now an independent, publicly listed company (NASDAQ: LILA and LILAK).
Senior Director, Corporate and Digital Communications
CABLE & WIRELESS COMMUNICATIONS
Coral Gables
01.2015 - 01.2018
- Hired into a newly created role to lead all aspects of external communications and media relations.
- Appointed to lead global external communications, stakeholder engagement, and media relations for the CEO and Executive Leadership Team, overseeing strategic, financial, digital, and crisis comms across multiple business units.
- Designed and executed the first Latin America–focused media strategy targeting C-suite audiences, positioning executives as industry thought leaders and elevating visibility across regional and trade media.
- Instituted corporate communications governance and performance frameworks, establishing measurable KPIs, editorial planning, and messaging standards to ensure consistency and accountability.
- Spearheaded the full redesign and relaunch of the corporate website, enhancing content, UX, and design—driving a 45% increase in traffic and 3.1 average pages per visit within three months.
- Directed company-wide employee engagement programs including Mission Day, LEAP-UP summits, 'Team Talk Live!' rallies, and 'Let’s Connect' country tours, strengthening alignment and culture across markets.
- Strategic communications advisor to the Chief Technology & Information Officer, as well as the Global Technology Leadership Team, overseeing internal communications and launching the inaugural educational training program named Technology Master Training.
- Led the six-month communications strategy during Liberty Global’s acquisition, successfully shaping public perception, mitigating reputational risk, and achieving positive sentiment across all major media coverage.
- Leading telecommunications and entertainment provider of video, broadband, and mobile services to consumers in approximately 40 Caribbean, Central, and Latin American markets; acquired by Liberty Global and part of the LiLAC Group.
Director, Communications & Public Relations
LATIN3
Hollywood
01.2014 - 01.2015
- Introduced an enhanced suite of strategic communications, public relations, and media services for a portfolio of Fortune 500 clients.
- Directed PR strategy and execution for major product launches, securing top-tier coverage through press events, trade shows, and executive speaking engagements.
- Built and deployed an integrated communications framework to align internal and external messaging across business units.
- Unified digital and traditional PR efforts by introducing social media strategies that amplified engagement and extended campaign reach.
- Forged strategic media partnerships and industry alliances to strengthen brand positioning and visibility in key markets.
- Digital Marketing agency that enables clients to build and develop profitable digital experiences in the U.S. Hispanic and Latin American markets. Expertise focus on online communications, user experience, mobile strategies, and media performance.
Director, Corporate Communications & Media Relations
NII HOLDINGS, INC.
Reston
01.2007 - 01.2014
- Led all external communications and media relations across the U.S. and five Latin American markets (Brazil, Mexico, Argentina, Peru, and Chile), shaping corporate and financial messaging and elevating brand reputation region-wide.
- Managed regional PR and social media agencies and provided dotted-line leadership to 35 communications professionals across Latin America.
- Built the company’s first in-house Corporate Communications Department pre-IPO—establishing processes, hiring staff, and leading successful restructuring communications within five months.
- Directed the communications and branding strategy for the company listing on the NASDAQ and rebrand launch, including the NASDAQ Opening Bell event.
- Advanced executive visibility through integrated media, customer advocacy, and digital campaigns, combining press engagement, case studies, and social activations to strengthen market perception.
- Overhauled the corporate website and social media presence, ensuring alignment with global marketing initiatives across YouTube, Facebook, and Twitter.
- Recipient of multiple industry honors, including the Clarion Award (2003), LACP Annual Report Award (2006), and Bronze Stevie Award for Communications Executive of the Year (2012).
- Provider of differentiated mobile communication services for businesses and high-value consumers in Latin America. NII operates under the Nextel brand in Brazil, Mexico, Argentina, Peru, and Chile, formerly known as Nextel International.
Senior Associate, Innovation & Technology Practice, Latin America
BURSON-MARSTELLER
Miami
01.1999 - 01.2001
- Directed regional advertising, marketing communications, and PR strategies for technology start-ups and dot-com clients targeting U.S. Hispanic and Latin American audiences.
- Managed integrated campaigns spanning media relations, brand positioning, and product launches for key clients, including Nextel International, IBM Latin America, Telefónica U.S., Cambridge Technologies, assista.com, sportsya.com, and latincube.com.
- Leading global public relations and communications firm, parent of WPP Group. Headquarters office for Latin America clients.
Education
Master of Science - Integrated Communications, Advertising & Public Relations
FLORIDA INTERNATIONAL UNIVERSITY
Miami, FLBachelor of Fine Arts - Graphic Design & Illustration, Art History
UNIVERSITY OF MIAMI
Coral Gables, FLAssociate of Arts - Commercial Arts
MIAMI DADE COLLEGE
Miami, FLAssociate of Science - Graphic Design
MIAMI DADE COLLEGE
Miami, FLSkills
- Internal, external, and C-suite executive communications
- Stakeholder engagement
- Media relations
- Cross-functional collaboration, shared service model across the regional businesses, and support for M&A activities
- Crisis and issues management
- Brand strategy
- Public relations
- Marketing communications
- Digital content strategy and video production
- Social media management
- Management of events for analysts and investors
- Event planning, trade shows
- ESG and CSR initiatives
- Community engagement
- Multicultural leadership
- Performance analysis
- Microsoft Office proficiency
- Mac software expertise
- Email marketing tools
Affiliations
Public Relations Society of America
Community Service
- Miami Advisory Council Member for the Hispanic Scholarship Fund
- Mentor for Girls Inc. of Greater Miami
- University of Miami Alumni Mentor
Languages
- English, Professional Working Proficiency
- Spanish, Professional Working Proficiency
- Portuguese, Professional Working Proficiency
Professional Development
- Financial Markets, Yale University, 2021
- Diversity, Inclusion & Belonging for All, LinkedIn Learning, 2020
- Business Foundations Specialization in Marketing, The Wharton School, 2015
- Miami Dade College, Intensive Portuguese Level 3 & 4, 2015; Berlitz Total Immersion Program in Portuguese, Level 2, 2014
- Miami Dade College, Principles of Accounting & Finance, 2006
Accomplishments
PRSA Silver Anvil Excellence Award, preserving corporate reputation post-Chapter 11, NII Holdings (2003)
Timeline
Senior Director, Head of Corporate Communications (Wholesale & B2B)
LIBERTY NETWORKS
01.2022 - Current
Senior Director, External Communications
LIBERTY LATIN AMERICA
01.2018 - 01.2022
Senior Director, Corporate and Digital Communications
CABLE & WIRELESS COMMUNICATIONS
01.2015 - 01.2018
Director, Communications & Public Relations
LATIN3
01.2014 - 01.2015
Director, Corporate Communications & Media Relations
NII HOLDINGS, INC.
01.2007 - 01.2014
Senior Associate, Innovation & Technology Practice, Latin America
BURSON-MARSTELLER
01.1999 - 01.2001
Master of Science - Integrated Communications, Advertising & Public Relations
FLORIDA INTERNATIONAL UNIVERSITY
Bachelor of Fine Arts - Graphic Design & Illustration, Art History
UNIVERSITY OF MIAMI
Associate of Arts - Commercial Arts
MIAMI DADE COLLEGE
Associate of Science - Graphic Design
MIAMI DADE COLLEGE