Claudia Reyes
Project Manager
TX
Summary
As a dedicated Project Manager, possess the skills required to plan, direct, and manage operations effectively across various departments. Experience in leading manufacturing teams has helped maintain efficient production while ensuring that quality standards are met. Bringing a creative and analytical approach to operations, which has enabled to improve processes continuously. Adept at identifying potential issues and providing solutions to avoid them. Moreover, strength lies in mentoring, training, and empowering teams to achieve maximum productivity.
Overview
11
11
years of professional experience
10
10
years of post-secondary education
Work History
Project Manager
Baresque
Dallas,TX
03.2023 - Current
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
- Streamlined project processes by implementing Agile methodologies, increasing efficiency and reducing costs.
- Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
- Facilitated change management processes within organizations by effectively communicating the benefits of introducing new systems or processes during projects.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Fostered a culture of innovation and creativity within the project team, improving problem-solving capabilities and enhanced outcomes.
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Implemented continuous improvement initiatives to optimize project outcomes while maintaining cost-effectiveness.
- Monitored project performance to identify areas of improvement and make adjustments.
- Developed and implemented strategic project plans to meet business objectives.
- Monitored project progress, identified risks, and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status to customers.
- Developed and implemented project plans and budgets to ensure successful execution.
Account Manager
Ripley Renovations
Dallas, TX
03.2021 - 03.2023
- Nurtured and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Evaluated client needs and developed tailored solutions to increase positive customer ratings.
- Set clear sales goals to identify activities and behaviors to advance sales process and close deals.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower prices.
- Presented professional image consistent with company's brand values.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues, and reaching mutual conclusions.
- Nurtured credibility and trust to influence clients' buying decisions.
- Greeted customers and offered assistance in selecting merchandise, finding accessories, and completing purchases.
- Informed customers of promotions to increase sales productivity and volume.
- Quoted prices, credit terms, and other bid specifications.
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Created detailed specification spreadsheet to simplify purchasing and receiving process.
- Effectively managed rough-in schedule and installation process by coordinating with sub-contractors.
- Confidently implemented ASANA and Materio as our new management software for project management, design, and client approval procedures.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases
- Participated in team projects, demonstrating innate ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
- Learned and adapted quickly to new technology and software applications
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations
Senior Project Manager
Look Walls
Dallas, TX
03.2020 - 03.2021
- Directed changes to project scope and cost and implemented appropriate change management processes to keep project on track.
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
- Finalized project financial records and tracked revenue.
- Worked with third-party vendors to streamline appropriate processes for product storage, transportation, and micro-perforation.
- Maintained strict budgetary control on Commercial and Residential projects ranging from $225k to $2k while working with Graphic Design and Production team to track costs and control expenditures without sacrificing quality.
- Implemented guidelines to track Invoicing and Payments.
- Nurtured relationships with Vendors, General Contractors, Logistics, Sales Teams, Procurement, Architects, and Designers.
- Implemented Priority Meetings, Kick-off meetings, Priority Guidelines, and Time management skills training. Improved Quality Control processes. Successfully created process to track invoicing and Payments.
- Maintained and Created Spreadsheets.
- Successfully supported General Contractors and Designers to problem solve and immediately corrected any issues.
- 98% track record for design approval and budget approvals.
- Partnered with project team members to identify and quickly address problems.
- Maintained schedules to meet key milestones at every project phase
- Commercial Projects included: Mohegan Sun, Grand America, Hilton Hotels (Nashville, Curio Beach); Holiday Inn, Springhill, Courtyard, Residence Inn; Grand Hyatt ATL, Grand Hyatt DC, Federal Buildings, NDA Projects, Restaurant, BI Mosher NY, Marsh and McLennan Co, Including Restaurants, Residential Projects, and Deloitte offices.
Project Manager
Look Walls
Dallas, TX
03.2018 - 02.2020
- Prepared and Processed Various forms; Purchase Orders, Quotes, Changes Orders, Bid Requests, and other buying procedures.
- Liaison with Designers to identify and define design, scope, and objective.
- Implemented "Project hand-off Method," Essentially creating consistency between Project Managers for clear and concise hand-off of projects. Eliminating confusion and scattered vital information.
- Created Quotes based on wall dimensions and CAD Drawings.
- Managed over 200 ongoing projects, both international and domestic, with different deadlines successfully.
- Implemented Take off spreadsheets for Commercial Projects.
- Effectively communicate with all departments and CEO's.
- Submitted Budget and Layouts for approval.
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
Assistant Project Manger
Look Walls
Dallas, TX
04.2017 - 04.2018
- Supporting Role to Sr. Project Manager.
- Lead Art Meetings
- Shipped and Entered Samples
- Managed 40-80 emails daily.
- Documented Project deadlines and Project details.
- Created Bill of Landing documents and Packing slips
- Processed Purchase Orders
- Sent Tracking and created Labels for shipping.
- Maintained Sample Inventory
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules, and conflicts.
Immigration Paralegal/Case Manager
David Arditti
Dallas, TX
04.2016 - 03.2017
- Independently Managed Immigration Cases (over 100 cases)
- Liaison to Clients and Attorney. Communicated with Immigration Officials and Police Departments.
- Maintained accurate detailed records and gathered supporting documentation.
- Strategic Planning, Case Management of deadlines and Court Dates.
- Maintained Docket and Appointment Calendar. Submitted Reschedule letters to USCIS.
- Accurately filled out varies forms and attached supporting documents.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed Applicants of Finger Print appointments and other USCIS screenings. Made sure appropriate documentation was submitted.
Emergency Veterinary Technician
North Texas Emergency Pet Clinic
Dallas, TX
01.2014 - 01.2016
- Establish support and comforting environment for clients and helped guide and navigate them while patient was hospitalized.
- Monitored patients and supported technicians.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Kept inventory and ordered supplies.
- Managed surgery log and controlled substance log.
- Scheduled Maintenance of X-ray machine.
- Intake of patients and assessed patients condition.
- Successfully discharged up to 9 critical cases.
- Updated Charts and entered medical notes.
- Managed Inpatient Care.
- Educated clients on nutrition, preventive health and other animal care.
Veterinary Technician
Lovers Lane Animal Clinic
Dallas, TX
01.2013 - 01.2016
- Managed medical intervention and therapy for animals in collaboration with veterinarian.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Served as Emergency and Lead Surgery technician; trained staff in emergency situations such as patients in critical condition.
- Maintained detailed and accurate medical notes.
- Communicated clearly with clients and Veterinarians.
- Kept calm and collect when in crisis situations and passed on that calm energy to clients that were facing difficult situation.
- Educated and answered questions on care and medical decisions. Encouraged preventative care.
- Daily follow-up calls for post-op patients and critical cases.
- Implemented emergency pet care policies for technicians to follow.
- Participated in Team meetings to find ways to improve.
- Successfully trained doctors and staff on new software.
- Created training manual for Clients to learn how to use online Portal for Medication Refill and Requests.
- Increase sales of services such as nail trims and ear cleanings by 30 percent.
- Created Surgery and Care Quotes and presented to client.
Education
Project Management Certificate -
Project Management Institute
Dallas 08.2021 - Current
Alumnus -
El Centro College
Dallas, TX 08.2006 - 05.2010
High School Diploma -
Thomas Jefferson High School
Dallas, TX 08.2002 - 06.2006
CET Designer
05.2001 -
Skills
Project Management Software
CET Desinger
ERP Systems
Planning, coordination, and management
Planning, coordination, and management
Analytical, critical thinking, and adaptable problem-solving skills
Teamwork and Collaboration
Self-Motivated and Organized
Dependable and Responsible
Timeline
Project Manager
Baresque
03.2023 - Current
Project Management Certificate -
Project Management Institute
08.2021 - Current
Account Manager
Ripley Renovations
03.2021 - 03.2023
Senior Project Manager
Look Walls
03.2020 - 03.2021
Project Manager
Look Walls
03.2018 - 02.2020
Assistant Project Manger
Look Walls
04.2017 - 04.2018
Immigration Paralegal/Case Manager
David Arditti
04.2016 - 03.2017
Emergency Veterinary Technician
North Texas Emergency Pet Clinic
01.2014 - 01.2016
Veterinary Technician
Lovers Lane Animal Clinic
01.2013 - 01.2016
Alumnus -
El Centro College
08.2006 - 05.2010
High School Diploma -
Thomas Jefferson High School
08.2002 - 06.2006
CET Designer
05.2001 -