Claudia Reyna
Waco,Texas
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
All Web Leads
Waco, Texas
11.2014 - 04.2024
- Directed call center activities, processing both incoming and outgoing calls.
- Successfully directed customers to the right agents for various insurance services
- Mastered efficient and productive communication within remote environments.
- Resolved customer issues effectively, enhancing customer satisfaction
- Ensured accurate consumer transfers to specialized insurance agents
- Successful performance in fast-paced environments, consistently surpassing targets.
- Developed positive relationships with customers through friendly interactions.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Customer Service Representative
Title Max
Waco, Texas
03.2013 - 11.2014
- Managed customer interactions as a key representative of Title Max
- Implemented persuasive techniques to handle delinquent accounts
- Facilitated auto car title loans, ensuring customer satisfaction
- Enhanced customer experience through warm greetings and efficient service
- Effectively reduced account delinquency through proactive communication
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Conducted regular follow-up calls with customers after resolving their issues.
Warehouse
Caterpillar
Waco, Texas
04.2010 - 03.2013
- Oversaw efficient and safe unloading of trailers
- Boosted warehouse operations through precise order picking
- Enhanced team productivity via comprehensive training of new hires
- Completed day-to-day duties accurately and efficiently.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Operated equipment and machinery according to safety guidelines.
Education
GED -
Tstc
04.2010
Skills
- Customer Support Expertise
- Warehousing
- Order fulfillment
- Material handling
- Loan servicing
- Training and development
- Forklift operation
- Effective Communication
- Professional Telephone Communication
- Collaborative Teamwork
- Effective Listening
- Customer Support Experience
Languages
Spanish
Timeline
Customer Service Representative
All Web Leads
11.2014 - 04.2024
Customer Service Representative
Title Max
03.2013 - 11.2014
Warehouse
Caterpillar
04.2010 - 03.2013
GED -
Tstc
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