Claudia Rincon
Baltimore,MD
Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
10
10
years of professional experience
Work History
Office Support Specialist
Baltimore City Health Department
08.2019 - Current
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Reduced errors in documentation by diligently proofreading and editing various reports, letters, and memos.
- Supported team members with timely responses to inquiries and prompt resolution of issues, fostering a positive work environment.
- Increased customer satisfaction by providing professional and courteous service during phone calls, emails, and in-person interactions.
- Managed high volumes of incoming correspondence, prioritizing urgent matters for immediate attention and ensuring proper handling of sensitive information.
- Expedited the processing of invoices and expense claims by maintaining an organized tracking system for timely submission to the finance department.
- Collaborated with IT staff to address technical issues promptly, minimizing downtime for office equipment or software applications.
- Provided backup coverage at reception when needed; greeting visitors professionally and directing them accordingly within the organization.
- Achieved increased accuracy in record-keeping through meticulous attention to detail when entering data into various databases.
- Maintained strong vendor relationships by negotiating contracts and monitoring performance, ensuring the delivery of high-quality products or services at competitive prices.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Maintained accurate records of office supplies inventory levels, reordering necessary items in a timely manner to avoid stockouts or delays.
Nutrition Aide
Baltimore City Health Department
04.2014 - Current
- Receives, interviews and advises applicants regarding the completion of eligibility applications; verifies applicant’s identity, residence and income by reviewing identification papers provided by applicant; determines and documents whether applicant meets eligibility guidelines established by Federal and State government; sets up and maintains reception/triage area.
- Measures clients’ height and weight and takes finger sticks to measure clients’ hemoglobin levels; records clients’ test results.
- Sets up laboratory area for anthropometric and biochemical testing of clients; calibrates scale, hemoglobin test machine for accuracy and maintains quality assurance records; reports faulty equipment to superior; maintains sanitary condition of laboratory equipment.
- Improved patient satisfaction by providing customized plans according to their dietary needs.
- Assisted dietitians in creating comprehensive nutritional care plans for patients with various health conditions.
- Educated patients on the importance of nutrition in managing their health conditions through informative handouts and one-on-one consultations.
- Maintained accurate records of patient.
- Participated in ongoing training sessions to stay updated on the latest advancements in nutrition and best practices in clinical settings.
- Effectively addressed patient inquiries about ingredients, portion sizes, or special requests related to their specific diets, ensuring consistency across all meals served.
- Built strong relationships with clients to deliver emotional support and companionship.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Education
Associate of Arts - Medical Assistant
TESST College
Baltimore, MD10.2012
Associate of Arts - Business Administration
Universidad De Lima
Peru12.1997
High School Diploma -
Saint Name of Jesus
PeruSkills
- Document Management
- Expense Reporting
- Office Equipment Operation
- Database Management
- Microsoft Office Proficiency
- Multitasking
- Inventory Management
- Administrative Support
- Problem Solving
- Customer Service
- Scheduling Appointments
- Invoice Processing
- Scheduling
- Records Management
- Procurements
Languages
Spanish
Native or Bilingual
Timeline
Office Support Specialist
Baltimore City Health Department
08.2019 - Current
Nutrition Aide
Baltimore City Health Department
04.2014 - Current
Associate of Arts - Medical Assistant
TESST College
Associate of Arts - Business Administration
Universidad De Lima
High School Diploma -
Saint Name of Jesus
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