Claudia Rivera
Frederick,MD
Summary
Dynamic supervisor with a proven track record at Qdoba, enhancing customer satisfaction through effective problem-solving and leadership. Skilled in training and mentoring staff, I implemented efficient workflows that boosted team productivity. Adept at inventory control and fostering a collaborative environment, I prioritize attention to detail and employee motivation to achieve organizational goals.
Overview
11
11
years of professional experience
Work History
Supervisor
Qdoba
09.2023 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Prep Line Cook
Mezzeh Restaurant
09.2020 - 05.2024
- Collaborated with fellow line cooks to maintain uniformity across kitchen stations.
- Utilized strong multitasking skills to effectively manage multiple orders at once while ensuring high-quality output and timely service.
- Managed multiple tasks simultaneously while maintaining attention to detail, ensuring accuracy in food preparation and presentation.
- Provided excellent customer service by swiftly addressing any concerns or special requests from guests regarding dietary restrictions or preferences.
Food Service Worker
Cava Restaurant
09.2014 - 05.2021
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Assisted staff during high-demand periods, maintaining efficient workflow.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Education
High School Diploma - Accounting
School of Administration
El Salvador 10.2000
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Inventory control
- Staff discipline
- Staff development
- Attention to detail
- Processes and procedures
Timeline
Supervisor
Qdoba
09.2023 - Current
Prep Line Cook
Mezzeh Restaurant
09.2020 - 05.2024
Food Service Worker
Cava Restaurant
09.2014 - 05.2021
High School Diploma - Accounting
School of Administration
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