Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Robles

North Richland Hills,TX

Summary

Organized and dedicated bilingual administrative assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

7
7
years of professional experience

Work History

Cashier

Sam's Club
11.2023 - Current
  • Greeted customers and responded promptly to customer needs.
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Performed cash, card and check transactions to complete customer purchases.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.

Customer Service Representative - Mid level

Charles Schwab
06.2023 - 11.2023
  • Guaranteed first-class customer service to global clients enthusiastically anticipating and catering to customer needs and requirements.
  • Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
  • Handled confidential and sensitive data with discretion, reducing risk of fraud and theft.
  • Oversaw customer account inquiries, accurately providing information to resolve service inquiries and guarantee customer satisfaction.
  • Followed up on customer issues, reaching out to verify satisfaction beyond initial communication.
  • Developed open and professional relationships with team members to facilitate effective issue and client resolutions.

Assistant Store Manager

Haltom Nutrition
08.2017 - 06.2023
  • Managed multiple tasks in a high-volume environment.
  • Handled business administration functions such as payroll, cash register counting and supply ordering.
  • Developed new promotions and product lines to exceed sales targets.
  • Helped customers choose its based on menu options, dietary needs and preferences.
  • Addressed customer issues to guarantee swift and successful resolution.
  • Fostered positive relationships with customers and suppliers.
  • Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.

Cashier

Home Depot
10.2019 - 03.2020
  • Welcomed customers and helped determine their needs.
  • Monitored self-checkout systems and provided help in resolving complex problems.
  • Performed cash, card and check transactions to complete customer purchases.
  • Restocked and organized merchandise in front lanes.
  • Helped customers locate items, and join reward programs.

Education

Holiday High School
North Richland Hills, TX
2020

Skills

  • Customer service
  • Process optimization
  • Retail Merchandising
  • Customer data management
  • Administration and reporting
  • Ease with technology
  • Adaptable and flexible
  • Bilingual

Timeline

Cashier

Sam's Club
11.2023 - Current

Customer Service Representative - Mid level

Charles Schwab
06.2023 - 11.2023

Cashier

Home Depot
10.2019 - 03.2020

Assistant Store Manager

Haltom Nutrition
08.2017 - 06.2023

Holiday High School

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Claudia Robles