Claudia Rocha
Modesto,CA
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Efficient in assisting guests to resolve returns and customer service issues
Overview
14
14
years of professional experience
Work History
General Merchandise/Sales Associate
Target
10.2019 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
Ross Dress For Less
08.2016 - 10.2017
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Monitored customers for signs of security concerns and escalated issues to management.
Sales Associate / Pharmacy Technician
Walmart
04.2010 - 08.2016
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Education
Associate Of Applied Science - Pharmacology
San Joaquin Valley College
Salida, CA10.2010
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Outgoing Personality
- Stocking and Receiving
- POS System Operation
- Meeting deadlines
- Adapt to diverse groups
- Guest Relations
- Order Processing
- Inventory Control
- Listening Skills
- Professional Demeanor
- Reliability
- Organization
- Inventory and Stocking
- Strong Communication and Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
General Merchandise/Sales Associate
Target
10.2019 - Current
Sales Associate
Ross Dress For Less
08.2016 - 10.2017
Sales Associate / Pharmacy Technician
Walmart
04.2010 - 08.2016
Associate Of Applied Science - Pharmacology
San Joaquin Valley College
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