Summary
Overview
Work History
Education
Skills
Languages
Languages
References
Timeline
Generic

Claudia Rochester

Las Vegas,USA

Summary

Dynamic Restaurant Manager, expert in guest relations and team leadership, with a strong focus on guest satisfaction. Successfully trained staff and optimized operations, resulting in improved service quality and efficiency. Proven ability to enhance guest experiences through effective communication, and problem-solving skills. Proficient in payroll administration and inventory management, cultivating an environment of high standards.

Overview

12
12
years of professional experience

Work History

Restaurant Manager

Jaleo and é by José Andrés
Las Vegas
05.2023 - Current
  • Managed day-to-day operations of the restaurant.
  • Interacted with guests while touching tables to guarantee an exceptional experience.
  • Resolved guest complaints in a professional manner to maintain positive relationships with them.
  • Oversaw the recruitment, hiring, onboarding, training, and evaluation of employees. Following the highest quality standards.
  • Supervised and trained staff in customer service, food handling, and safety protocols.
  • Inventory control
  • Reservation requests.
  • Payroll

Brera Osteria
Las Vegas
02.2023 - 05.2023
  • Promoted a positive atmosphere and went above and beyond to guarantee that each guest received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • I met, greeted, and encouraged feedback from customers, and used that feedback to implement positive changes within the restaurant.
  • Quickly identified problem situations and skillfully resolved incidents to the satisfaction of the involved parties.
  • Oversaw front-of-house personnel to maintain adequate staffing and minimize overtime.
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents.
  • Effectively managed payroll, timekeeping, and paperwork for new hires and terminations.
  • Clearly and promptly communicated pertinent information to staff, such as large reservations, or last-minute menu changes.
  • Interacted positively with customers while touching tables to guarantee an exceptional experience.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.

Administrative Assistant

Brera Osteria/ Matteo's Ristorante Italiano
Las Vegas
10.2022 - 01.2023
  • Executed record filing system to improve document organization and management.
  • Developed and updated spreadsheets and databases to track and report on performance and sales data daily.
  • Coached new employees on administrative procedures, company policies and benefits for FOH and BOH.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Supported room reservations and private events.
  • Maintained staff directory and availability update for scheduling.

Hostess

Brera Osteria
Las Vegas
12.2021 - 09.2022
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Supported servers, food runners and bussers with keeping dining area ready for every guest.

Financial Analyst

Puma Energy Bahamas S.A
El Salvador
07.2017 - 12.2020
  • Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability and expense forecasts.
  • Reviewed financial reports and streamlined operations to increase company profits.
  • Developed forecasting tools to analyze revenue variance, business pipeline and industry trends.
  • Reviewed financial reports and streamlined operations to increase productivity and company profits.
  • Performed complex financial and budget analysis to determine budget requirements, improve internal controls and justify requested funding from Number departments.
  • Budgeted active and proposed projects by accurately determining pricing, margins and risk factors.
  • Evaluated competitor data and statistics to develop business investment strategy and drive growth.
  • Analyzed financial information related to payroll, capital projects, operating expenses, professional service contracts and office supplies and equipment to examine budget needs.
  • Built and maintained databases for forecasting future financial performance.
  • Analyzed revenues, costs and expenses for operating construction projects.
  • Reviewed monthly requisitions for accuracy and completeness, reconciled transactions and determined payment approval statuses.
  • Administered accounts payable, conducted general ledger and bank reconciliations and prepared monthly sales and used tax returns.

Human Resources Assistant

Puma Energy Bahamas S.A
El Salvador
02.2015 - 06.2017
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Posted positions through approved recruitment channels.
  • Tracked various statistics and kept detailed records to support human resources department.
  • Assigned work activities for staff related to employment, compensation, labor relations and employee relations.
  • Direct assistance to Human Resources managers in everything related with staff inquiries.

Customer Service Representative

Cricket Wireless
09.2013 - 01.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Education

Bachelor Degree - Marketing & International Business

Universidad Catolica De El Salvador
El Salvador
12.2014

Skills

  • Restaurant operations management
  • Professionalism
  • Team leadership
  • Guest relations
  • Passion for customer satisfaction
  • Customer service
  • Microsoft Office tools
  • Finance
  • Payroll administration
  • Inventory management
  • Staff training
  • Performance evaluation
  • Coaching and mentoring

Languages

Spanish, Native or Bilingual

Languages

Spanish
Native/ Bilingual

References

References available upon request.

Timeline

Restaurant Manager

Jaleo and é by José Andrés
05.2023 - Current

Brera Osteria
02.2023 - 05.2023

Administrative Assistant

Brera Osteria/ Matteo's Ristorante Italiano
10.2022 - 01.2023

Hostess

Brera Osteria
12.2021 - 09.2022

Financial Analyst

Puma Energy Bahamas S.A
07.2017 - 12.2020

Human Resources Assistant

Puma Energy Bahamas S.A
02.2015 - 06.2017

Customer Service Representative

Cricket Wireless
09.2013 - 01.2015

Bachelor Degree - Marketing & International Business

Universidad Catolica De El Salvador

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