Claudia Rodríguez Cortés
Ciudad De México,Ciudad De México
Summary
Interdisciplinary professional focused on results, human resource development and integration, improvement processes and projects implementation. Understanding of organizational strategies, problem-solver, collaborative and customer-oriented.
Overview
23
23
years of professional experience
Work History
Program Manager
Afore SURA, S.A. De C.V.
07.2023 - Current
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
Business Process Lead
Afore SURA, S.A. De C.V.
10.2022 - 06.2023
- Collaborated with stakeholders to define project scope, goals, and deliverables, ensuring alignment with business objectives.
Product Owner
Afore SURA, S.A. De C.V.
10.2020 - 10.2022
- Managed backlog prioritization, ensuring alignment with business goals and stakeholder expectations.
- Owned and prioritized product backlog.
- Analyzed customer feedback to identify areas for improvement.
- Implemented Agile methodologies to increase team productivity and enhance overall project outcomes.
- Oversaw entire product deployments from vision and creation to rollout and delivery.
- Facilitated communication between development teams and stakeholders, ensuring clear understanding of requirements and expectations.
- Optimized product performance by identifying areas for improvement and implementing necessary changes.
- Developed roadmaps.
- Proactively identified risks associated with project, implementing mitigation strategies when necessary.
Scrum Master
Afore SURA, S.A. De C.V.
03.2020 - 10.2020
- Facilitated Scrum framework
- Collaborated with Product Owners to refine requirements and ensure alignment with business goals.
- Collaborated with product owners, team members, and technologists, to define solutions and drive progress.
Operational Manager
Afore SURA, S.A. De C.V.
06.2018 - 02.2020
- Improved team productivity through effective communication, training, and performance evaluations.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Streamlined operational processes by implementing efficiency improvements and reducing waste.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
- Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
- Analyzed data trends to identify areas for process improvement
Bussines Management Manager
Afore SURA, S.A. De C.V.
01.2016 - 05.2018
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Accomplished multiple tasks within established timeframes.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
Internal Control and Project Manager
Afore SURA, S.A. De C.V.
06.2007 - 12.2015
- Managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team's ability to deliver results.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
- Provided detailed project status updates to stakeholders and executive management.
- Managed risk assessments and implemented mitigation strategies to minimize potential issues on process
- Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
- Monitored project progress, identified risks and took corrective action as needed.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Developed and implemented project plans and budgets to ensure successful execution.
Quality Management Manager
Laboratorio De Especialidades Inmunológicas, SACV
05.2001 - 06.2007
- Achieved consistent compliance with industry standards through regular audits and process improvements.
- Developed and implementation of internal policies aligned with international standards ISO 9000
- Maintained documentation related to quality processes, procedures, and records for audit readiness purposes.
Education
Bachelor´s - Industrial Management
Instituto Politécnico Nacional
México06.1997
Skills
- Problem-Solving
- Strategic Planning
- Project Management and Agile Projects
- Process Improvement
- Critical Thinking
- Flexible and Adaptable
- Customer Service
- Cross functional Team Builder
- Remote Team Management
Timeline
Program Manager
Afore SURA, S.A. De C.V.
07.2023 - Current
Business Process Lead
Afore SURA, S.A. De C.V.
10.2022 - 06.2023
Product Owner
Afore SURA, S.A. De C.V.
10.2020 - 10.2022
Scrum Master
Afore SURA, S.A. De C.V.
03.2020 - 10.2020
Operational Manager
Afore SURA, S.A. De C.V.
06.2018 - 02.2020
Bussines Management Manager
Afore SURA, S.A. De C.V.
01.2016 - 05.2018
Internal Control and Project Manager
Afore SURA, S.A. De C.V.
06.2007 - 12.2015
Quality Management Manager
Laboratorio De Especialidades Inmunológicas, SACV
05.2001 - 06.2007
Bachelor´s - Industrial Management
Instituto Politécnico Nacional
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