Claudia Rodriguez

• Play a key role in the law firm, supporting various administrative and legal aid functions to ensure efficient work and client satisfaction.
• The main objective is to provide effective support for daily operations, ensuring proper handling of assigned administrative and legal tasks.

FINGERPRINTS FOLLOW UP

• Fingerprinting clients when necessary due to improper results.
• Coordination with the virtual reception area or departments of the legal unit to schedule appointments.

EMAIL REVIEW

• Review and follow-up of important cases returned by U.S. Citizenship and Immigration Services (USCIS)
• Make sure the attorneys complete what is necessary to send documents to immigration On urgent cases and ready to mail out.

LEADERSHIP REPORT

• Daily report generation to identify cases ready to print and send.
• Review of Attorney Instructions for Specific Cases for Follow-Up.

FINAL FEE RECEIPT

• Preparation and submission of specific assemblies for USCIS making sure all necessary documents are included and submitting them with tracking number.

EAD AND DACA RENEWALS

• Coordinating Employment Authorization Document (EAD) and Deferred Action for Childhood Arrivals (DACA) documents ensuring that applicants meet the requirements and procedures necessary to obtain or renew their work authorization, including tracking payments, preparing documents, and coordinating with attorneys and clients to complete the application process.

CUSTOMER SERVICE

• Daily check of open cases and welcome folders on the calendar, ensure client data is up to date, and provide welcome folders as needed.
• Interviews with prospective clients to retain cases and scheduling automatic appointments in the system.
• Assistance to visitors who require information about their cases
• Require results from FBI (Federal Bureau of investigation) Or Request for evidence(RFE)
• Daily review of email or page designated to customers.
• Solid knowledge of legal procedures and paperwork in the legal field, ability to maintain confidentiality in the handling of sensitive information.
• Proficiency in the effective use of database management systems to maintain records and perform data analysis.
• Proficiency in the use of office software tools, such as Google Workspace and document management systems, excellent verbal and written communication skills with the ability to interact effectively with clients and colleagues.
• Ability to multitask and prioritize tasks in a fast-paced environment, work autonomously and in a team, demonstrate initiative and collaboration in all assigned tasks, aptitude to identify and apply process improvements.
• Adaptability to learn and use new technological tools and procedures as needed for the position, strong work ethic, and commitment to excellence in job performance.
• Resilience to handle difficult situations and solve problems creatively, results-oriented mindset with a focus on efficiency and productivity, empathy, and ability to understand the needs and concerns of clients and colleagues.
• critical thinking to assess situations and make fundamental decisions, intellectual curiosity and willingness to continuously learn and develop, respect for diversity and inclusion in the workplace, ability to analyze and synthesize complex information effectively and meticulous attention to detail.

• Met customer call guidelines for service levels, handle time and productivity.
• In charge of variety of responsibilities such as restocking items on shelves.
• Making sure that inventory is managed and keep correctly and providing excellent customer service.
• Troubleshoot and resolve problems that associates encounters with inventory such as printing ASIN labels, damage out products and adding expiration dates to food.
• Resolve issues in timely manner.
• Use Excel to track problem issues efficiently and accurately.
• Reviewed shipping and receiving documents with 80% accuracy for products
• Maintained clean and organized workspaces to uphold safety standards
• Filled over thousand's daily customer orders with efficiency and accuracy.
• Stowed merchandise in designated areas of the warehouse, including shelves, racks and bins.

• Kept team safe and efficient by maintaining clean tools, equipment and work areas
• Verified proper packaging and labeling for each shipment to promote accuracy and safety of merchandise in transit
• Organized work areas to reduce errors and support efficiency
• Determined team targets and implemented plans to achieve goals at individual and group level
• Reviewed incoming orders and assigned work to person in charge to maintain demanding schedule
• Manufacturer
• Used Excel to design training for employees and increase company retention and productivity rates 100%.
• Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.

• Troubleshot issues with equipment and machinery during operations and preceding new production runs
• Planned and published production schedule and ensured that required staffing and resources were available to meet production goals
• Established and maintaining quality standards and consistently tested results to verify compliance
• Detected production problems early with robust monitoring programs.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Kept detailed production records and identified hold-ups
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly
• Identified malfunctions or failures by routinely monitoring and analyzing equipment operations

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflow to meet any daily demand
• Opening store daily and keeping it clean and organized
• Receiving, sorting and pricing donations
• Creating merchandise displays marketing new merchandise via Facebook
• Assisting costumers
• Sales
• Racking and rotating merchandise
• Supervising volunteers
• Answering phone and taking care of general JUNIOR LEAGUE MEMBERS and event inquiries
• Counting money at end of day and making bank deposits.
• Helped out with our annual fundraiser by helping to assemble displays, setting tickets and working admissions/ information table
• Contacted clients to verify account information and maintain accuracy, resulting in 100% increase in client satisfaction.
• Provided primary customer support to internal and external customers
• Responsible for managing staff to improve ability of workers
• Interviewed and hired candidates for team openings.
• Facilitated changed management activities for department and staff of 5 individuals.
• Enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

• Performed inventory control, such as counting and stocking merchandise
• Adjusted machine components, machine tensions, and machine pressure according to size and processing angle of product
• Leaned and removed damaged or otherwise inferior materials from supplies to prepare raw products for processing
• Moved finished products from machines and separated rejected items based on standard grading qualifications
• Checking medical parts
• Verified part number and placed parts in appropriate container
• Supervised 5 persons quality team.
• Prepared reports detailing findings of inspections, investigations, and tests
• Collected samples and tested system components

• Evaluated report data to proactively adjust and enhance operations.
• Customer Service
• Responsible for managing staff to improve ability of workers.
• Interviewed and hired candidates team openings.
• Facilitated changed management activities for department and staff of 5 individuals.
• Set, enforced and optimized internal policies to maintain efficiency and
  responsiveness to demands.
• Maintained team efficiency by strategically delegating daily activities, monitoring
  output and rewarding positive contribution
• Delivered feedback to decision-makers regarding employee performance and training needs.

• Took accurate messages for staff management to facilitate open and speedy communication
• Kept reception area clean and organized to offer positive first impression to every visitors
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties received incoming packages and mail, dispersed parcels, correspondence and shipped outgoing items daily.
• Managed multiple tasks and met time-sensitive deadlines
• Confirmed appointments, communicated with clients and updated client records
• Directed incoming calls to internal personnel and departments, routing to best-qualified department
• Corresponded with clients through email, telephone or postal mail
• Oversaw inventory materials monitoring, requisitions and supply re-stocking