Claudia Rodriguez
Yuma,AZ
Summary
Dynamic and results-oriented professional with a proven track record at Welcome Home Yuma Realty, where I leveraged strong communication skills and problem-solving abilities to significantly enhance client satisfaction and sales outcomes. Fluent in Spanish, I excel in customer engagement and demonstrate an exceptional work ethic, contributing to team success and achieving goals with meticulous attention to detail.
Overview
26
26
years of professional experience
Work History
Licensed Realtor
Welcome Home Yuma Realty
09.2017 - Current
- Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Communicated with clients to understand property needs and preferences.
- Arranged for inspections and surveys of sold properties.
- Compared recently sold area properties to determine competitive market prices.
- Prepared and presented contracts and other legal documents to clients.
- Collaborated with mortgage companies to accurately determine best loan and mortgage options for clients.
- Conducted weekly open houses and provided feedback to sellers on potential buyers.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
Children's Direct Support Professional
Arizona Counseling & Treatment ServicesLLC
01.2011 - 07.2012
- Maintained clean, safe, and well-organized patient environment.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
- Monitored progress and documented patient health status changes to keep care team updated.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Educated clients and family members on relevant topics to support independent living.
- Researched community resources and services to provide accessibility and assistance to clients.
- Cultivated and maintained relationships with community members to facilitate outreach activities.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Facilitated communication between clients and other service providers.
Financial Specialist
Arizona Counseling & Treatment ServicesLLC
01.2009 - 01.2011
- Entered patients health insurance information onto system, and figured out copay based on insurance.
- Maintained financial information in system up to date by doing financial assessment updates yearly with patients and gathered all necessary documentation by scanning it to the system.
- Advised patients on available financial assistance programs, helping them navigate the application process to secure support with medical expenses.
- Trained new hires on company policies, software usage, and effective communication strategies to ensure consistent quality service across the team.
- Maintained up-to-date knowledge of industry regulations, ensuring compliance in all financial transactions and communications with patients.
- Streamlined patient registration processes by creating easy-to-understand forms and instructions for completing necessary documentation.
- Served as a liaison between patients and healthcare providers, ensuring accurate communication of financial responsibilities and treatment plans.
- Handled patient inquiries promptly and professionally, resulting in high levels of satisfaction among those seeking assistance with financial matters.
- Maintained strict confidentiality of patient data by adhering to HIPAA regulations and company policies regarding information security.
- Assisted patients with payment plans, ensuring timely payments and reducing outstanding balances.
Medical Records Specialist
The Excel Group
03.2003 - 09.2008
- Maintained patient records in compliance with security regulations.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Improved patient care by maintaining accurate and up-to-date medical records for easy access by healthcare practitioners.
- Kept accurate log of requests for medical information and records.
- Assisted healthcare providers with timely access to patient information, facilitating optimal treatment decisions.
- Assisted in training new staff on medical record processing and filing procedures.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Provided outstanding customer service to patients requesting copies of their medical records or seeking assistance with related inquiries.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Developed educational materials for staff on proper medical record documentation, enhancing overall accuracy and quality of patient records.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Supported medical staff by providing organized and accurate medical records.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
- Responded to patient inquiries to provide information and details of medical records.
- Printed and photocopied documents to provide patients with copies of medical records.
- Streamlined information retrieval processes, developing a comprehensive filing system for physical documents.
- Maintained patient charts and accurately recorded new information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
Retail Merchandise Associate
Mervyn's Department Store
06.1998 - 03.2003
- Assisted customers with finding desired products, offering expert advice on purchases and related items.
- Contributed to successful seasonal transitions by participating in comprehensive merchandise resets and floor moves.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries in a timely manner.
- Streamlined merchandise flow from stockroom to sales floor, optimizing product placement for maximum visibility.
- Assisted in preparation for special events such as sales or holiday promotions, setting up displays per company guidelines.
- Managed markdowns efficiently, ensuring accurate pricing and signage for promotional events.
- Expedited check-out process by maintaining a clean and organized register area, processing transactions accurately.
- Aided in the training of new associates, sharing best practices in merchandising techniques and customer service standards.
- Enhanced store presentation for better visual appeal, arranging merchandise displays according to planograms.
- Demonstrated adaptability by cross-training in multiple departments within the retail environment as needed.
- Stocked designated items on shelves, end caps and displays.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
Education
Associate of Arts - General Studies
Arizona Western College
Yuma, AZ05.2002
High School Diploma -
Cibola High School
Yuma, AZ05.1999
Skills
- Strong Communication Skills
- Excellent customer Service
- POS System Operation
- Merchandising knowledge
- Fluent in Spanish
- Customer care
- Customer Engagement
- Excellent work ethic
Languages
Spanish
Full Professional
Timeline
Licensed Realtor
Welcome Home Yuma Realty
09.2017 - Current
Children's Direct Support Professional
Arizona Counseling & Treatment ServicesLLC
01.2011 - 07.2012
Financial Specialist
Arizona Counseling & Treatment ServicesLLC
01.2009 - 01.2011
Medical Records Specialist
The Excel Group
03.2003 - 09.2008
Retail Merchandise Associate
Mervyn's Department Store
06.1998 - 03.2003
Associate of Arts - General Studies
Arizona Western College
High School Diploma -
Cibola High School
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