Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Claudia Rodriguez

Ruskin,FL

Summary

Proven track record of enhancing team productivity and customer satisfaction at Hillsborough Title through exceptional organization and time management skills. Mastered bilingual customer service at Maximus Call Center, improving communication for non-English speakers. Achieved significant improvements in client and student engagement through innovative scheduling and greeting strategies, demonstrating both hard and soft skills without exceeding a 55-word limit.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Receptionist

Hillsborough Title
06.2024 - 09.2024
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Answered central telephone system and directed calls accordingly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Scheduled office meetings and client appointments for staff teams.

Bilingual CSR

Maximus Call Center
11.2023 - 06.2024
  • Streamlined communication for non-English speaking customers, offering seamless assistance and support.
  • Balanced multiple priorities within a fast-paced environment, consistently meeting deadlines and delivering superior customer service.
  • Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
  • Maintained thorough knowledge of company policies, procedures, and offerings to confidently address questions from diverse clientele in both languages.
  • Responded to customer requests for products, services, and company information.

Lead Teacher, Infants

Little Giants Learning Academy
05.2015 - 11.2023
  • Helped students explore concepts with engaging, learning-focused activities.
  • Established positive relationships with parents through regular communication regarding student progress, collaborating on strategies for academic success at home and school.
  • Maintained patience and level-headedness in diverse situations to support student development and personal growth.
  • Mentored new teachers on best practices for classroom management and instructional techniques, contributing to their professional growth and effectiveness in the classroom.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
  • Conferred with parents about student progress to boost family involvement and enhance student support.

Cashier

Bealls Outlet Stores
02.2012 - 05.2015
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Cashier

Dollar Tree
01.2009 - 02.2012
  • Operated cash register to record transactions accurately and efficiently.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Stocked, tagged and displayed merchandise as required.
  • Welcomed customers and helped determine their needs.

Education

GED -

Penn Foster Career School
Scranton, PA
01-2027

Skills

  • Organization skills
  • Time Management
  • Telephone skills
  • Data Entry
  • Scheduling appointments
  • Greeting and Seating Clients
  • Mail handling
  • Supply Management

Certification

45 hours DCF

CPR and First Aid certified

Languages

Spanish
Native or Bilingual

Timeline

Receptionist

Hillsborough Title
06.2024 - 09.2024

Bilingual CSR

Maximus Call Center
11.2023 - 06.2024

Lead Teacher, Infants

Little Giants Learning Academy
05.2015 - 11.2023

Cashier

Bealls Outlet Stores
02.2012 - 05.2015

Cashier

Dollar Tree
01.2009 - 02.2012

GED -

Penn Foster Career School

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Claudia Rodriguez