Claudia Rodriguez
Las Vegas
Summary
Dynamic District Manager with a proven track record at The Neck and Back Clinics, excelling in operations management and team development. Enhanced employee morale and compliance through strategic planning and effective communication. Championed continuous improvement initiatives, fostering a culture of collaboration and achieving operational excellence across multiple locations.
Overview
24
24
years of professional experience
Work History
District Manager
The Neck and Back Clinics
11.2017 - Current
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful clinic openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Cultivated strong relationships with clinic managers, offering guidance and support to achieve their targets.
Team Lead
The Neck and Back Clinics
11.2007 - 11.2017
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Evaluated staff performance and provided coaching to address inefficiencies.
Chiropractic Assistant
The Neck and Back Clinics
11.2006 - 11.2007
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Assisted chiropractors with patient care, ensuring accurate documentation and treatment plans.
- Participated in regular staff meetings to discuss practice improvement initiatives for continuous quality enhancement.
Front Desk Receptionist
The Neck and Back Clinics
11.2004 - 11.2006
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Babysitter
Palm Canyon Resort
10.2001 - 10.2004
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned room after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Medical Office Management Certificate - Business Administration And Management
Desert Carrer College
Palm Springs, CA07.2004
High School Diploma - Gender Studies
Palm Springs High School
Palm Springs, CA06.1999
Skills
- Leadership skills
- Recruiting and hiring
- Strategic planning
- Customer service
- Training and coaching
- Attention to detail
- Goal setting and performance metrics
- Operations management
- Customer relations
- Staff development
- Team development
- Decision-making
- Interpersonal communication
- Team building practices
- Employee scheduling
- Operations improvements
- Team leadership
- Staff management
- Leadership development
- Policies and procedures
- Staff supervision
- Policy enforcement
- Compliance monitoring
- Project planning
- Group presentations
- Requests for proposal
- Bid review
- Team building
- Time management
- Staff training and development
Languages
Spanish
Native or Bilingual
Timeline
District Manager
The Neck and Back Clinics
11.2017 - Current
Team Lead
The Neck and Back Clinics
11.2007 - 11.2017
Chiropractic Assistant
The Neck and Back Clinics
11.2006 - 11.2007
Front Desk Receptionist
The Neck and Back Clinics
11.2004 - 11.2006
Babysitter
Palm Canyon Resort
10.2001 - 10.2004
Medical Office Management Certificate - Business Administration And Management
Desert Carrer College
High School Diploma - Gender Studies
Palm Springs High School
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