Claudia Rodriguez
Lorton,VA
Summary
Dynamic supervisor with a proven track record at Paradies Legardere, excelling in training and mentoring teams to enhance performance. Skilled in operations management and conflict resolution, I implemented process improvements that boosted efficiency and customer satisfaction. Committed to fostering a positive work environment, I effectively managed diverse teams to achieve organizational goals.
Overview
14
14
years of professional experience
Work History
Supervisor at Retail Company
PARADIES LEGARDERE
11.2018 - 05.2025
- Oversaw daily operations, ensuring compliance with company standards and policies.
- Trained and mentored team members to enhance performance and efficiency.
- Implemented process improvements, resulting in streamlined workflows and reduced turnaround times.
- Managed inventory control, optimizing stock levels and minimizing waste.
- Conducted regular performance reviews, providing constructive feedback to staff.
- Coordinated scheduling and staffing to meet operational demands effectively.
- Collaborated with management to align team goals with strategic objectives of the organization.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
SUPERVISOR AT COFFE SHOP IN THE AIPORT
CI/PRFC
10.2017 - 10.2018
- Supervised daily operations, ensuring adherence to safety protocols and efficiency standards.
- Trained and mentored team members on operational procedures and best practices.
- Implemented process improvements, enhancing workflow efficiency and reducing downtime.
- Coordinated scheduling and resource allocation to optimize team performance.
- Monitored inventory levels, initiating orders to maintain stock availability for operations.
- Conducted performance evaluations, providing constructive feedback to enhance employee growth.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
- Educated staff on organizational mission and goals to help employees achieve success.
- Observed packing operations to verify conformance to specifications.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
SUPERVISOR AT RETAIL TRAVEL
PARADIES LEGARDERE
10.2016 - 10.2017
- Oversaw daily operations, ensuring compliance with company policies and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Implemented process improvements, resulting in increased operational efficiency.
- Monitored inventory levels, coordinating with suppliers for timely restocking.
- Cash handling.
COOKER
OTG, MANAGMENT
07.2014 - 08.2016
- Prepared high-quality meals following standardized recipes and presentation guidelines.
- Ensured compliance with food safety regulations and sanitation standards.
- Collaborated with kitchen staff to optimize workflow and reduce prep time.
- Mentored junior cooks, providing training on cooking techniques and safety protocols.
TEAM LEAD COFFE SHOP
DUNKIN DONUTS
10.2011 - 07.2016
- Led daily operations to ensure efficient workflow and exceptional customer service.
- Trained and mentored team members on best practices for food safety and quality standards.
- Implemented inventory management strategies to reduce waste and optimize stock levels.
- Conducted performance evaluations to enhance team productivity and identify development needs.
- Streamlined processes to improve order accuracy and customer satisfaction ratings.
- Coordinated staff schedules to align with peak business hours, maximizing operational efficiency.
- Developed promotional strategies that increased product visibility and sales during key periods.
- Collaborated with management to set goals, track progress, and drive overall store performance improvements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Evaluated customer needs and feedback to drive product and service improvements.
Education
No Degree - ECONOMY
UNIVERSIDAD 'MAYOR DE SAN SIMON'
COCHABAMBA- BOLIVIA07-2014
High School Diploma -
INSTITUTO SALESIANO "DOMINGO SAVIO"
COCHABAMBA-BOLIVIA11-1996
Skills
- Employee training
- Results-driven
- Team leadership
- Service excellence
- Strong focus on accuracy
- Team motivation strategies
- Strategic decision-making
- Data-driven problem-solving
- Workplace conduct enforcement
- Effective team cohesion
- Operational efficiency management
- Effective public speaking
- Conflict mediation
- Effective negotiation skills
- Safety protocols
- Coaching and mentoring
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Active listening
- Adaptability
- Reliability
- Self motivation
- Teamwork
- Team leadership
Languages
English
Professional Working
Timeline
Supervisor at Retail Company
PARADIES LEGARDERE
11.2018 - 05.2025
SUPERVISOR AT COFFE SHOP IN THE AIPORT
CI/PRFC
10.2017 - 10.2018
SUPERVISOR AT RETAIL TRAVEL
PARADIES LEGARDERE
10.2016 - 10.2017
COOKER
OTG, MANAGMENT
07.2014 - 08.2016
TEAM LEAD COFFE SHOP
DUNKIN DONUTS
10.2011 - 07.2016
No Degree - ECONOMY
UNIVERSIDAD 'MAYOR DE SAN SIMON'
High School Diploma -
INSTITUTO SALESIANO "DOMINGO SAVIO"