Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Rojas

Modesto,CA

Summary

Dynamic Senior Sales Manager with proven success at A2Z Event Cleaning, excelling in sales strategy and contract negotiation. Skilled in inventory management and team leadership, I enhance customer satisfaction through tailored solutions and effective problem-solving. Bilingual in English and Spanish, I thrive in fast-paced environments, driving results, and building strong client relationships.

Overview

11
11
years of professional experience

Work History

Senior Sales Manager & Operation Manager

A2Z Event Cleaning
San Francisco, CA
02.2019 - 09.2024
  • Developed and implemented sales strategies to boost profits and expand market share.
  • Established new accounts while servicing existing clients to maintain professional relationships.
  • Pursued sales deals by qualifying clients, crafting individualized proposals, and preparing final contracts.
  • Resolved customer complaints effectively, enhancing satisfaction with sales and service.
  • Managed staffing needs through recruitment, selection, onboarding, and necessary disciplinary actions.
  • Coordinated scheduling and assigned team members specific duties for optimal efficiency.
  • Handled inventory control to ensure availability of products and resources.
  • Addressed customer concerns with tailored solutions for improved outcomes.

Cashier

New College Hill Market
San Franciso, CA
01.2017 - 02.2019
  • Used Point of Sale register system to complete transactions.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Resolved customer complaints promptly and professionally.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Performed other tasks as assigned by management.

Server

Puerto Alegre Restaurant
San Francisco, CA
10.2015 - 02.2019
  • Explained menu options and provided recommendations to guests while taking food and beverage orders.
  • Operated POS terminals to input orders, calculated charges, issued table checks, and collected payments from customers.
  • Delivered exceptional customer service by anticipating needs, and promptly addressing requests.
  • Utilized up-selling techniques to enhance restaurant sales.
  • Communicated with hosts, bussers, and kitchen staff to ensure efficient preparation and service.
  • Resolved customer complaints in a polite manner.

Retail Sales Associate

Old Navy
San Francisco, CA
05.2013 - 10.2015
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
  • Stocked shelves with merchandise according to company standards.
  • Addressed customer questions and concerns regarding products and services.
  • Greeted customers upon entering the store and provided assistance.

Education

High School Diploma -

Five Keys School & Programs
San Francisco, CA
07-2021

Bachelor of Arts - Architecture

Universidad Dr. Jose Matias Delgado
El Salvador
01-2013

Skills

  • Sales strategy and contract negotiation
  • Inventory management
  • Team leadership and collaboration
  • Multitasking skills
  • Bilingual communication (English - Spanish)
  • Problem-solving abilities
  • Budget management
  • Customer service excellence
  • Staff management

Timeline

Senior Sales Manager & Operation Manager

A2Z Event Cleaning
02.2019 - 09.2024

Cashier

New College Hill Market
01.2017 - 02.2019

Server

Puerto Alegre Restaurant
10.2015 - 02.2019

Retail Sales Associate

Old Navy
05.2013 - 10.2015

High School Diploma -

Five Keys School & Programs

Bachelor of Arts - Architecture

Universidad Dr. Jose Matias Delgado

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Claudia Rojas