Claudia Rojas
Tampa,FL
Summary
Results-oriented Data Analyst and Retail Operations Manager with expertise in data analytics, automation, and quality assurance to enhance business processes and drive revenue growth. Skilled in Power BI, Alteryx, and Tableau, with a solid foundation in leadership and team development. Proficient in addressing complex challenges and partnering with executive leadership to achieve strategic objectives.
Overview
15
15
years of professional experience
Work History
Retail Store Manager
Best Buy
Tampa, FL
01.2025 - Current
- Oversaw total store operational performance by analyzing profit and loss (P&L) statements, inventory turnover, and local market trends to maximize profitability and minimize shrinkage.
- Tracked key sales performance indicators—including daily revenue targets, basket size, conversion rates, and service attachments—using dashboard metrics to drive revenue growth and implement sales initiatives.
- Directed daily retail operations, supervised cross-functional store teams through targeted hiring, performance coaching, and scheduling to optimize floor coverage and enhance team productivity.
Data Analyst / Quality Assurance Specialist
PricewaterhouseCoopers (PwC)
Tampa, FL
10.2018 - 01.2025
- Designed and delivered actionable analytics dashboards using Power BI, Alteryx, and Tableau to evaluate business metrics, track revenue, and monitor compliance trends across key client accounts.
- Executed quarterly and annual audit reconciliations, achieving high data accuracy and consistency while mitigating risks across enterprise systems.
- Executed complex quarterly and annual audit reconciliations, ensuring high data accuracy, consistency, and risk mitigation across enterprise systems.
- Collaborated with firm Partners, Senior Executives, and engagement teams to translate analytics into actionable business strategies and streamline workflows.
- Facilitated risk, compliance, and systems integration across enterprise applications like Salesforce, Risk Applications, and internal audit software.
Sales Technical Specialist
Apple Inc.
Tampa, FL
11.2016 - 09.2018
- Provided comprehensive technical support to fulfill customer needs, enhancing customer satisfaction and overall experience.
- Utilized internal tools and resources to deliver targeted solutions, automating tasks to reduce turnaround time.
- Assisted cross-functional teams during peak demand periods and demonstrated strong adaptability in a fast-paced environment.
- Engaged in self-directed training to sustain expertise on emerging company software, hardware, and technology.
Experience Specialist
Verizon
Tampa, FL
09.2015 - 09.2016
- Hosted educational sessions for customers on newly released devices and operating system updates, which enhanced customer knowledge and satisfaction.
- Trained team members on promotional tools and customer engagement strategies, boosting retail store sales.
- Diagnosed technical device issues and hardware malfunctions, achieving swift root-cause resolutions.
Senior Vice President
ASAP Shell Contracting
Tampa, FL
08.2011 - 08.2015
- Developed and executed innovative business strategies that facilitated organizational expansion and enhanced client acquisition.
- Oversaw revenue streams, accounts receivable budgeting, and financial reporting systems to ensure financial accuracy and stability.
- Designed and implemented a tracking system that improved project management and ensured timely client deliverables.
Education
A.S. - Business Administration
St. Petersburg College
Tampa, FLSkills
- Store Operations
- Sales Performance
- Profit analysis
- Budget analysis
- Expense Management
- Market Analysis
- Process Optimization
- Power BI
- Salesforce
- Data quality
- Audit review
- Microsoft 365
- Team Leadership
- Employee Development
- Administrative
Skills And Technical Tools
Power BI, Alteryx, Tableau, Data Quality Assurance, Audit Reconciliation, Budget Variance Analysis, Salesforce, CES, my Engage, SAP Concur, UiPath (RPA), Managing Employees, Performance Coaching, Business Acumen, P&L Analysis, Sales Metrics & KPI Tracking, Microsoft 365, Adobe Illustrator, Photoshop, InDesign, WordPress, iOS/macOS, Bilingual — English and Spanish (Native/Fluent)
Timeline
Retail Store Manager
Best Buy
01.2025 - Current
Data Analyst / Quality Assurance Specialist
PricewaterhouseCoopers (PwC)
10.2018 - 01.2025
Sales Technical Specialist
Apple Inc.
11.2016 - 09.2018
Experience Specialist
Verizon
09.2015 - 09.2016
Senior Vice President
ASAP Shell Contracting
08.2011 - 08.2015
A.S. - Business Administration
St. Petersburg College