Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Romero

Fitchburg

Summary

Proven Shift Manager at Popeye's Restaurants, adept in customer service and conflict resolution, enhanced team performance and morale through effective leadership. Skilled in cash handling and fostering positive environments, consistently exceeding operational standards and achieving high customer loyalty. Trained and mentored staff, ensuring compliance and excellence in service delivery.

Seeking to transition into new field, utilizing skills developed in high-demand, customer-focused environment. Proficient in team leadership, operational management, and conflict resolution, consistently driving positive outcomes. Ready to apply strong foundation in these areas to new and challenging role.

Overview

2025
2025
years of professional experience

Work History

Shift Manager

Popeye's Restaurants
  • Facilitated team meetings to discuss performance metrics and strategic objectives.
  • Scheduled staff shifts to maintain optimal coverage during peak hours.
  • Led team to achieve high levels of employee morale by fostering positive work environment.
  • Conducted safety inspections to ensure compliance with health regulations.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.

Front Desk Agent

Residence Inn Marriott
10.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
  • Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
  • Maintained clean and organized front desk areas to uphold polished company image.
  • Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
  • Managed inventory of front desk supplies, keeping essential items well-stocked.
  • Improved team communication with daily briefing on occupancy, events, and guest requests.
  • Trained new staff members in customer service techniques and hotel operations.

Education

James Madison Memorial High School
Madison, WI
07.2022

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Accurate money handling
  • Opening and closing procedures
  • Staff motivation
  • Punctual and reliable
  • Energetic and enthusiastic
  • Handling customer complaints
  • Team development
  • Payment processing
  • Documentation and reporting
  • Verbal and written communication
  • Computer skills
  • Safety procedures
  • Conflict resolution

Languages

Spanish-English
Full Professional

Timeline

Front Desk Agent

Residence Inn Marriott
10.2024 - Current

Shift Manager

Popeye's Restaurants

James Madison Memorial High School

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Claudia Romero