Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Claudia Roper

Cape Coral

Summary

Professional leasing expert skilled in property management, tenant relations, and contract negotiations. Known for strong leadership abilities, effective communication, and fostering collaborative team environments. Adept at maximizing occupancy rates, enhancing tenant satisfaction, and driving revenue growth. Resilient and adaptable, with keen focus on achieving optimal results in dynamic settings.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Leasing Manager

Opus LLC
02.2022 - 09.2025
  • Responsible for all aspects of leasing an apartment home. Including the pre-qualifying, touring, application, lease execution, unit-walk, and move-in process.
  • Locate and qualify prospective residents.
  • Maintain social media sites, improve community’s online presence and reputation. Open and close models. Walk units to ensure they are presentable for tours and are move-in ready. Update marketing program. Including posting advertisements.
  • Maximize resident retention, execute lease renewals, and move in and out tenants Process move-outs and security deposit refunds/forfeitures if needed.
  • Provide customer service to future and current residents. Including taking in and addressing any work orders or services issues.
  • Oversee Leasing Team and Revenue for the Community.
  • Understand market competitors, factors impacting rates, and provide feedback regarding rates and adjustments as needed.
  • Have to always be available for any other projects that may come up related to the portfolio, and open to any other roles and responsibilities implied with the position.

Project Manager

Florida Best Solar Energy
06.2018 - 02.2022
  • Responsible for overseeing the planning, design, and implementation of solar energy projects. Helped with developing solar power systems for commercial,and residential use. Planning: Solar project managers are responsible for developing project plans that take into account factors such as site analysis, solar resource assessment, and energy output projections.
  • Budgeting: Solar project managers must work within a defined budget, so they need to be skilled at financial management and cost estimation.
  • Permitting: They are responsible for securing the necessary permits and approvals from local, state, and federal agencies to ensure that solar projects meet all regulatory requirements.
  • Procurement: They are responsible for procuring all necessary materials and equipment, such as solar panels, inverters, and mounting systems.
  • Installation: Solar project managers oversee the installation of solar energy systems, which may involve working with contractors, electricians, and other professionals.
  • Monitoring and maintenance: They are responsible for monitoring the performance of solar energy systems and performing maintenance as needed to ensure optimal energy production.
  • Communication: They must communicate regularly with stakeholders, including clients, investors, and team members, to keep them informed about project progress and ensure that everyone is on the same page.

Leasing Consultant

Pinnacle Property Management
09.2014 - 02.2020
  • Answering incoming calls with professional knowledge and responsibilities
  • Meet tenants to show properties, explain terms of unoccupied units
  • Provided location information
  • Used a customer focused attitude to ensure we are providing an amazing living experience for the residents.
  • Consistently building relationships with the residents
  • Developed strong relationships with prospective residents through effective communication and follow-up strategies.
  • Trained new leasing staff on operational procedures and customer service excellence standards.

Education

Expert Apartment Training
Dallas, TX

High School Diploma -

Terrell High School
Terrell, TX
06-2008

Skills

  • Communication skills
  • Fair housing laws
  • Event planning
  • Background in lease management
  • Telephone sales
  • Management
  • Analysis skills
  • Supervising experience
  • Property management
  • Microsoft Word
  • Customer service
  • Organizational skills
  • Data entry
  • Time management
  • Yardi
  • CRM
  • Property management

Certification

expert apartment training certification

Languages

English
Spanish

Timeline

Leasing Manager

Opus LLC
02.2022 - 09.2025

Project Manager

Florida Best Solar Energy
06.2018 - 02.2022

Leasing Consultant

Pinnacle Property Management
09.2014 - 02.2020

Expert Apartment Training

High School Diploma -

Terrell High School

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Claudia Roper