Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Claudia Ruacho

North Las Vegas,NV

Summary

Motivated professional with a proven track record in building productive relationships, resolving complex issues, and winning customer loyalty. Dedicated to maintaining customer satisfaction and contributing to company success. Proficient in POS software, Microsoft Excel, Word, and Docusign to streamline processes and enhance operational efficiency.

Overview

11
11
years of professional experience

Work History

Customer Service Representative II

Zions Bancorporation
01.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Identify red flags by asking questions to determine if follow up is needed from specific departments. Gathering of information required and sending it to the correct department
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Utilize multiple sources to help decision the alerts found on customers accounts.
  • Participated in training programs to enhance product knowledge and customer service skills.

Teller Coordinator

US BANK
01.2019 - 01.2020
  • Provided extensive training and positive reinforcement to new hires.
  • Implemented audit methods to ensure compliance with internal controls.
  • Conducted various branch operations tasks such as balancing and replenishing ATM, TCD and shipment processing.

Agent Sales Team Member

State Farm
03.2016 - 10.2016
  • Develop leads, schedule appointments, identify customer needs and market appropriate products and services.
  • Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility coverages, policy changes, transfers, claim submissions and billing clarification.

Personal Banker 11/2016 to 01/2019

USBANK
09.2014 - 03.2016
  • Conducted detailed financial reviews for business clients to sell appropriate products to fit clients needs.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Effectively used Hogan and Sharepoint to access customer details and databases.

Education

Associates Degree - Criminal Justice

Everest College
Aurora, CO

Skills

  • Spanish speaking
  • Excellent attention to detail
  • Relationship building and management
  • Compliance, banking laws and regulations
  • Operational improvement

Additional Information

References

Michael Irish -former US Bank Manager

P. 702.217.5683

Vanessa Ramirez -former co-worker

P. 702.335.1042

George Garcia -former US Bank Manager

P. 702.334.0881

Timeline

Customer Service Representative II

Zions Bancorporation
01.2021 - Current

Teller Coordinator

US BANK
01.2019 - 01.2020

Agent Sales Team Member

State Farm
03.2016 - 10.2016

Personal Banker 11/2016 to 01/2019

USBANK
09.2014 - 03.2016

Associates Degree - Criminal Justice

Everest College

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