Hi, I’m
Claudia Ruas
Lead Teacher - Customer Service
GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Energetic educator with proven skills in teaching diverse subjects. Keep classrooms organized and students on-task to facilitate effective learning. Diligent and adaptable in meeting individual student needs with warm, safe educational environments. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
years of professional experience
5
Certifications
2
Languages
Work History
The Spanish AcademySuwanee, GA
Lead teacher
09.2021 - Current
Job overview
- Worked alongside maternal and preschool teachers supervising and engaging children ages from 2 years old to 5 years old
- Established and maintained a safe and nurturing environment for the children by overseeing activities and providing structural guidance when needed
- Responsible for ensuring that all students comprehended the taught curriculum and provided support to students who required extra guidance
- Meeting parents and updating them on a child’s progress
- Providing extra support to children with special needs or those who speak Spanish as a second language
- Summer camp experience for infants.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
Greenwood StarDuluth, GA
Assistant Property Manager
01.2021 - 09.2021
Job overview
- Set up new Tenant files and organize per client’s instructions including filing
- Performed lease administration functions for the managed assets
- Assist in the preparation of leasing proposals, lease/license agreements, addendums and amendments as required
- Implemented and maintain property files (electronically and in hard copy form)
- Tracked maintenance requests, including all subcontracts and in-house staff
- Inspection of units
- This included new move-ins, move-outs, and punch list from subcontractors and/or in-house maintenance personnel
- Coordinate with accounting as required to ensure compliance with requirements and timely payments
- Assist with creation and review of monthly tenant utility billings
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Kept accurate records of all resident and tenant correspondence.
- Processed security deposit refunds.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Escalated major issues to property manager for immediate remediation.
- Followed up on delinquent tenants and coordinated collection procedures.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Communicated effectively with owners, residents, and on-site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Coordinated appointments to show marketed properties.
- Collected and maintained careful records of rental payments and payment dates.
Zavala GroupDoraville, GA
Leasing Consultant
01.2017 - 10.2017
Job overview
- Reach out to prospective tenants generated through social media and other sources to show apartments
- Process all move-in paperwork for qualified applicating
- Encouraged current tenants to renew their expiring lease by developing a positive relation and attending to their needs as required
- Process service requests from tenants and ensure prompt response to inquire
- Assisted with incoming calls
- Assisted with collecting rent payments, issuing reminders, and eviction procedures
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Generated professional networks by engaging in professional, industry and government organizations.
- Maximized rental income while minimizing expenses through effective planning and control.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Investigated property owners and researched current mineral rights details by reviewing hardcopy and digitized records.
- Kept properties in compliance with local, state and federal regulations.
- Completed annual rent calculations using housing database software.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Registered clients on database to enable tracking history and maintain updated records.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Verified tenant incomes and other information before accepting lease applications.
- Greeted clients, showed apartments, and prepared leases.
- Coordinated appointments to show marketed properties.
GlobixNorcross, GA
Office Manager
04.2016 - 01.2017
Job overview
- Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved and that clerical functions are properly assigned and monitored
- Established a historical reference for the office by outlining procedures for protection, retention, record disposal, retrieval and staff transfers
- Coordinated pick-ups and dispatch deliveries from and to numerous clients all over the country
- Create inventory reports for all product drop offs
- Oversee the proper deletion of data from hard drives and issue certificates upon completion
- Updated reports, managed accounts, and generated reports for company database.
- Coordinated special projects and managed schedules.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Controlled finances to lower costs and keep business operating within budget.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established team priorities, maintained schedules and monitored performance.
Flexible Staffing of GALawrenceville, GA
Staffing Supervisor
02.2015 - 03.2016
Job overview
- Recruiting: Post openings in online venues, newspaper classifieds, with professional organizations, and reached out to potential candidates for pre-screening for managers to interview
- Conducted daily interview with candidates to ensure proper screening and extended job offers to qualified candidates
- Administrative: Audited and verified compliance for hiring documents
- Coordinating: Follow-up with absentees and advising clients/management of future employee absences
- Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Collaborated with hiring managers to understand job requirements and expectations.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Studied job descriptions and qualifications to determine applicant requirements.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Built strong relationships with internal and external candidates to ensure an excellent hiring experience.
- Developed and maintained relationships with external recruiters to obtain referrals to qualified candidates.
- Coordinated schedules to arrange management interviews with applicants.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Assisted with writing job postings and job descriptions for boards.
- Completed human resource operational requirements by scheduling and assigning employees.
- Advocated for staff members, helping to identify and resolve conflicts.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Education
Data analysis Excel-Office/Microsoft 365
Google data analytics certificate.
Diploma: Early childhood education and pedagogy
Certificate: Power of language for infants and toddlers
Certificate: Build my brain
-Training in childhood trauma from the first age
Skills
Customer ServiceAdaptableSchedulingShipping/ReceivingMarketing/ social media / Zavala groupBilingual: SpanishProblem SolverSoftware: Microsoft OfficeDetailed Oriented
Property tours and inspections
Property tours and inspections
Application process proficiency
Telephone and email etiquette
Administrative support
Leasing and sales
Database Management
Marketing and advertising
Customer service-focused
Tenant and eviction laws
Tenant issue resolution
Record Keeping
Property management
Affordable housing programs knowledge
Classroom management
Student engagement
Child development
Student records management
Certification
Build my brain
Timeline
Good Data analytics - present studying.
05-2023
Build my brain
08-2022
Power of Language for Infants and Toddlers
08-2022
Early childhood and pedagogy
08-2022
Data analysis- excel 365 and Microsoft 365
08-2022
Lead teacher
The Spanish Academy
09.2021 - Current
Assistant Property Manager
Greenwood Star
01.2021 - 09.2021
Leasing Consultant
Zavala Group
01.2017 - 10.2017
Office Manager
Globix
04.2016 - 01.2017
Staffing Supervisor
Flexible Staffing of GA
02.2015 - 03.2016
Data analysis Excel-Office/Microsoft 365
Google data analytics certificate.
Diploma: Early childhood education and pedagogy
Certificate: Power of language for infants and toddlers
Certificate: Build my brain
-Training in childhood trauma from the first age