Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Claudia Rugama

Las Vegas,NV

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

7
7
years of professional experience

Work History

Host

IHOP
05.2024 - Current
  • Providing an even distribution of incoming customers through the present server's areas
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cashier

Cardenas Markets
02.2024 - 05.2024
  • Assisting customers with their payment methods, properly handling cash, credit/debit and apple pay payments
  • Provide customer service, helping customers with anything they may need with welcoming attitude
  • Keeping cashier area clean and tidy, including surrounding areas
  • Collaborate with team members for best customer experience, keeping constant communication between cashiers and other departments, assisting them too if necessary

Virtual Legal Assistant

Down Town L.A Law Group
09.2023 - 01.2024
  • Collaborate with the Case Manager to conduct thorough audits of cases, ensuring alignment with respective phases and types
  • Manage client communications by promptly addressing inquiries, providing updates, and managing expectations professionally
  • Ensure accuracy and precision in case documentation by meticulously reviewing and analyzing all relevant materials
  • Optimize case workflow and efficiency by proactively identifying bottlenecks, proposing solutions, and prioritizing tasks in collaboration with the Case Manager

Customer Service Agent

Oak Dental Partners
03.2023 - 08.2023
  • Skillfully facilitate appointment bookings at Oak Dental Partners Clinics, serving both children and adults
  • Expertly manage diverse databases and stay current with evolving guidelines specific to each clinic
  • Ensure a seamless booking process for patients, adapting to the unique services offered at each clinic
  • Provide personalized customer support, offering accurate information tailored to the individual needs of patients seeking appointments

Tier 2 Customer Service Agent

Ibex
08.2021 - 03.2023
  • Specialized expert in the Toast POS system, designated as a Product Expert Line Agent
  • Tasked with resolving intricate cases by leveraging an extensive knowledge of the product
  • Direct collaboration with the Engineering team to address and rectify complex issues
  • Proficient in de-escalating calls when necessary, ensuring a positive customer experience
  • Dedicated to providing comprehensive follow-ups on resolved cases, maintaining customer satisfaction

Sales Agent

Veritas Cigars
11.2020 - 07.2021
  • Pioneered the role of the first self-taught sales agent in the company, demonstrating initiative and resourcefulness
  • Developed a systematic approach for organizing cigar stores to call, optimizing time and resources for maximum efficiency
  • Successfully managed the entire sales process, from initial contact to follow-up, showcasing adaptability and problem-solving skills
  • Implemented a detailed tracking system to record results of interactions, allowing for insightful analysis and strategic decision-making
  • Generated comprehensive reports summarizing key metrics, providing valuable insights for future sales strategies

Real Estate Agent

All In One
12.2017 - 09.2020
  • Specialized Real Estate Agent
  • Expertise in both buying and selling properties
  • Thoroughly assess conditions of properties
  • Conduct comprehensive comparables analysis
  • Skillful negotiation of offers

Education

Medical Technology - with a Minor in Clinical Bioanalysis

Universidad Cristiana Autónoma De Nicaragua, UCAN

Political Science - International Relations

Universidad Nacional Autónoma de Nicaragua, UNAN MANAGUA-FAREM ESTELI

Skills

  • Autodidact
  • Patient
  • Proactive
  • Soft Skills
  • Adaptable
  • Customer Service
  • Multitasking proficiency
  • Team Collaboration
  • Detail Oriented

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Host

IHOP
05.2024 - Current

Cashier

Cardenas Markets
02.2024 - 05.2024

Virtual Legal Assistant

Down Town L.A Law Group
09.2023 - 01.2024

Customer Service Agent

Oak Dental Partners
03.2023 - 08.2023

Tier 2 Customer Service Agent

Ibex
08.2021 - 03.2023

Sales Agent

Veritas Cigars
11.2020 - 07.2021

Real Estate Agent

All In One
12.2017 - 09.2020

Political Science - International Relations

Universidad Nacional Autónoma de Nicaragua, UNAN MANAGUA-FAREM ESTELI

Medical Technology - with a Minor in Clinical Bioanalysis

Universidad Cristiana Autónoma De Nicaragua, UCAN

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Claudia Rugama