Claudia Saenz
Sugar Land,TX
Summary
With a strong background in real estate and over [15 years] of experience managing client relationships, marketing campaigns, and operational logistics, I am now looking to transition into a role where I can continue to make an impact by supporting a dynamic team in a new industry.
Throughout my real estate career, I developed a wide range of skills that align well with administrative and marketing functions. From managing complex schedules and coordinating transactions to creating marketing materials and maintaining social media presence, I’ve built a strong foundation in both client service and project management. My experience has taught me to be detail-oriented, highly organized, and adaptable; all qualities I believe are essential for success in the available role.
Overview
30
30
years of professional experience
Work History
Broker Associate
Realm Real Estate Professional
01.2012 - Current
- Develop close relationships with area realtors, boosting referral network and promotion of neighborhoods and builders
- Produce a steady flow of new sales leads through personal referrals from satisfied buyers/sellers, personal marketing website, and network of partner realtors
- Achieved consistent sales by promoting properties through advertisements, open houses and listing services.
- Ensured accuracy of all documentation, reducing errors and expediting the closing process.
- Mentored new agents, sharing industry expertise and best practices for career growth and development.
- Evaluated property values using comparative market analysis techniques to advise clients on pricing strategies.
- Coordinated seamless transaction processes by working closely with mortgage lenders, title companies, and inspectors throughout the sale process.
- Advised clients on risk management strategies, helping them make informed decisions about their investments.
- Managed client relationships via email, text and telephone to stay in frequent contact and maintain trust throughout sales process.
- Coordinated property staging and upkeep to promote quick sales.
- Assisted first-time homebuyers in navigating the complexities of purchasing property.
- Instilled confidence in prospective customers by maintaining professional personal appearance, clean vehicle and engagement-focused social media presence.
- Adapted quickly to changing market conditions, adjusting client strategies accordingly while maintaining open lines of communication throughout periods of uncertainty.
- Negotiated complex real estate transactions for successful closings, ensuring a positive experience for all parties involved.
- Facilitated client transactions by providing comprehensive market analysis and property evaluations.
- Developed strategic marketing plans utilizing digital platforms to enhance property visibility and attract buyers.
- Mentored junior brokers, sharing best practices in client management and sales techniques.
- Established strong relationships with clients through personalized service and attentive follow-up communication.
- Maximized client returns by carefully analyzing market conditions before recommending investment options.
- Arranged for inspections and surveys of sold properties.
- Prepared contracts and related documentation according to strict standards.
Realtor
Keller Williams Realty
01.2008 - 01.2012
- Marketed and promoted my real estate services to families and individuals looking to invest in real estate through out Houston and surrounding areas
- Created and managed database of prospects and current clients
- Organized and hosted events to advertise current homes being marketed
- Managed and updated marketing website
- Awarded 2010 & 2011 Bronze Medallion Award for Top Sales Agent
New Home Sales Professional
Brighton Homes-K. Hovnanian Co.
01.2006 - 01.2008
- Provided pricing and managed all negotiation between buyer and management
- Administrated all formal documentation for each contract specified to ensure every client need is met while protecting company profits
- Scheduled and mediated all pre-construction meetings with buyers and superintendents
- Follow-up weekly meetings with each client regarding construction, and mortgage companies' loan status
- Processed all customer's requests, questions, and issues during the building period of each new home to ensure completion of every deal and obtain full satisfaction by the client
- Recruited new traffic through marketing promotions and build and maintained relationships with Realtors in the area to drive qualified traffic
Sales Team Software Trainer/ Internet Sales Coordinator
Meritage Homes Co.
01.2004 - 01.2006
- Trained new employees in-sales department and assisted various departments within the inter-office on technical issues and support
- Created training manuals for each individual Sales Manager based on the level of skills to aid in learning new online marketing programs and all Microsoft Suite programs
- Successfully met and exceeded monthly goals set to convert of online traffic to quality onsite visits
- Implemented a follow-up system to ensure the response time for each lead is within 24
- Create personalized e-brochures to their specification
- Monitored and provided feedback of company website/affiliated sites to enhance the marketing capabilities
- Edited and formatted photography for publication on our company website, direct mail pieces, and e-blasts
- Collaborated with cross-functional teams to identify training needs and enhance program effectiveness.
- Coordinated online sales strategies to enhance customer engagement and drive revenue growth.
Marketing Website Manager/ Technical Trainer
Hammonds Homes
01.2002 - 01.2003
- Managed all new and on-going online marketing projects
- Trained and provided technical support to Sales Counselors for more effective time response to Internet lead
- Served as a liaison between sales team, marketing dept
- And VPs to resolve clients' problems and implement long and short term solutions
- Restructured information online by creating a user-friendly environment for potential leads
- Monitored and updated information for Houston/Austin website and other related websites
- Designed and produced graphics for current, e-blasts, direct mail and publications
- Participated in marketing events and trade shows
Human Resource Assistant/ Orientation Coordinator
Seven Acres Jewish Geriatric Healthcare Ctr.
01.1996 - 01.1999
- Assisted HR Director in recruiting new prospects in monthly job fairs, coordinated interviews for potential nursing and dietary candidates, and organized and scheduled new employee orientation sessions
- Processed employment applications through verification of past employment, ran criminal record, medical license verifications, added new employees to in-house computer inventory through Lotus 1-2-3, and provided each new employee with a proper computerized bar-coded badge
- Assisted in all personnel actions for transfers, retirements, promotions, separations, temporary duties and deployments of nursing staff
- Participated in short and long-term training schedules utilizing a database for scheduling and tracking progress of participants to ensure that the learning objectives are being met while checking for compliance and completion of all requirements for assigned personnel and OSHA regulations
- Contributed to successful project completion by maintaining accurate records of progress, resources, and timelines.
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Monitored and analyzed employee satisfaction survey results.
- Helped employees register for benefits programs using online portals.
Education
Bachelor of Business Administration - Electronic Commerce
Our Lady of the Lake University
San Antonio, TX01.2001
Skills
- Goal-Oriented
- Real estate knowledge
- Contract Preparation
- Compliance adherence
- Real estate law knowledge
- Negotiation expertise
- Computer Skills
- Customer and client relations
- Professional Communication
- Dedicated Team Player
- Real Estate Transactions
- Deadline-oriented
Languages
Spanish
Native or Bilingual
Timeline
Broker Associate
Realm Real Estate Professional
01.2012 - Current
Realtor
Keller Williams Realty
01.2008 - 01.2012
New Home Sales Professional
Brighton Homes-K. Hovnanian Co.
01.2006 - 01.2008
Sales Team Software Trainer/ Internet Sales Coordinator
Meritage Homes Co.
01.2004 - 01.2006
Marketing Website Manager/ Technical Trainer
Hammonds Homes
01.2002 - 01.2003
Human Resource Assistant/ Orientation Coordinator
Seven Acres Jewish Geriatric Healthcare Ctr.
01.1996 - 01.1999
Bachelor of Business Administration - Electronic Commerce
Our Lady of the Lake University