Claudia Saez
Aurora,CO
Summary
Senior level professional with 18 years of industry experience managing multi-family properties in high barrier to entry level markets. Possesses a proven track record of driving top line revenue, building, developing, and mentoring associates, and enhancing the customer service experience for residents.
Overview
12
12
years of professional experience
Work History
Regional Manager
Embrey Management
Denver, CO
01.2022 - Current
- Establish and maintained operational standards for Colorado and Arizona Portfolio.
- Supervise staff to optimize brand expansion initiatives and productivity.
- Managed P&L to decrease discrepancies and retain timely and under-budget Cap-Ex project completion for the regions.
- Develop client and owner relations for 3 separate asset groups.
- Review financial forecasts, budget, and operational goals.
- Conduct property visits to assess curb appeal, office upkeep, and maintenance activities.
- Analyze operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Regional Manager
Brookfield Properties/ Forest City Realty Trust
Denver, CO
06.2014 - 10.2021
- Portfolio oversight of 8 class A+ multi-family apartment communities (1642 units) and 110K sq
- Ft retail/office located in Denver, CO
- Direct, execute, and achieve corporate goals
- Prepare and manage budgets for multiple entities totaling $34M in GPR and $20M in NOI
- Managed team of 29+ associates
- Conduct physical asset inspections to ensure excellence in operations, marketing, budget adherence, product quality, vendor management, and capital improvements
- Manage personnel, projects, training, networking and client relations
- Key Achievements:
- Successfully completed lease – up of 2 communities
- Successfully manage 110k Square feet of commercial retail space including 33 retailers and 10 office and medical tenants which include Starbucks, Chipotle, Noodles and Co., Orangetheory, SCL Health, Pure Barre
- Successfully led and managed the 2019 prep and disposition of 2 Denver assets
- Completed multiple common area and apartment unit renovation programs to achieve the highest return on investment
- Function as organization lead through transition of Forest City to Brookfield properties platform
- Continually outperformed portfolio budgeted NOI
- Rebranding of stabilized communities from Stapleton to Central Park
- Center led projects requested to participate include:
- Ops Technology
- Peer training committee
- Forest City Unidos
- Review and recommend vendors for participation and selection as preferred national vendors.
Senior Property Manager
Peak Living
Denver, CO
01.2013 - 01.2014
- Successfully managed takeover redevelopment acquisition (434 units) in Central Denver
- Oversaw all operational and financial reporting
- Executed all vendor services for janitorial staffing
- Prepared annual budgets, negotiated and awarded annual service and capital improvement projects
- Analyzed and reported monthly financial variance reports, reviewed and set rents
- Supervised 10 associates
- Monitored market competition and revised leasing strategies as needed
- Key Achievements:
- Oversaw $5M community-wide renovation project
- Directed outside legal counsel on all property-related legal matters, including non-payment, consumer protections and mediation.
Property Manager
Fairfield Residential
Denver, CO
01.2010 - 01.2013
- Managed all aspects of two luxury A+ communities in DTC
- Oversaw all operational and financial reporting
- Prepared annual budgets, negotiated and awarded annual service and capital improvement projects
- Analyzed and reported monthly financial variance reports, reviewed and set rents
- Supervised 10 associates
- Monitored market competition and revised leasing strategies as needed
- Key Achievements:
- Peer coach for western region
- Achieved and maintained 95%+ occupancy
- Achieved budgeted NOI annually.
Skills
- COMPUTER SKILLS
- All RealPage family of products including; Onesite, Yield star, LRO, Level One, Ops Technology, Velocity, Online Leasing, Active Building, Performance Analytics, Building Intelligence
- Lead2Lease, Coupa, Level One, Anyone Home, Yardi
- Microsoft Office products including Outlook, Excel, Word, PowerPoint, OneNote
Affiliations
National Apartment Association CAPS 2017
BOARD MEMBER Master Community Association Denver 2021-2022
Timeline
Regional Manager
Embrey Management
01.2022 - Current
Regional Manager
Brookfield Properties/ Forest City Realty Trust
06.2014 - 10.2021
Senior Property Manager
Peak Living
01.2013 - 01.2014
Property Manager
Fairfield Residential
01.2010 - 01.2013
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