Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Claudia Salaises

Oklahoma City

Summary

Dynamic Assistant Manager with a proven track record at McDonald's, excelling in customer service and staff training. Leveraged performance tracking to enhance team efficiency and resolve complaints effectively, ensuring high customer satisfaction. Recognized for innovative problem-solving and fostering a culture of continuous improvement among associates.

Customer service management professional with experience in inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. A personable personality helps avoid call escalations.

Overview

8
8
years of professional experience

Work History

Assistant Manager, Customer Service

McDonalds
11.2016 - Current
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Followed through with client requests to resolve problems.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Southeast High School
Dalton, GA
05-2016

Skills

  • Customer service expertise
  • Performance tracking
  • Innovation and creativity
  • Staff training and development
  • Problem-solving
  • Complaint resolution

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Assistant Manager, Customer Service

McDonalds
11.2016 - Current

High School Diploma -

Southeast High School

Similar Profiles

CREATE PROFILE
Claudia Salaises