Claudia Salas
El Paso
Summary
Dynamic Audiology Technician with proven expertise in hearing aid programming and patient counseling at Southwest Ear, Nose & Throat Consultants. Recognized for enhancing patient experiences and streamlining scheduling processes, showcasing strong organizational skills and a commitment to exceptional customer service. Adept at multitasking and problem-solving in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Audiology Technician
Southwest Ear, Nose & Throat Consultants
08.2023 - Current
- Tracked patient recovery process to determine need for change in treatment.
- Streamlined patient scheduling, facilitating timely appointments and reducing wait times for assessments.
- Enhanced patient experience by providing support during hearing aid fittings and adjustments.
- Aided in the selection of appropriate hearing aids for patients, taking into consideration their lifestyle needs and budget constraints.
- Provided compassionate assistance to patients during appointments, as well as being available to help them on a walk in basis for need be assistance
Office Supervisor/Medical Assistant
ABC Kids Pediatrics
08.2020 - 08.2023
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.
- Provided exceptional customer service by addressing client inquiries promptly and professionally.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Sales
Cleopatra
11.2016 - 09.2021
- Maximized sales revenue by consistently meeting and exceeding monthly sales targets.
- Mentored junior sales representatives, sharing best practices for lead generation and closing sales effectively.
- Exceeded monthly sales targets by implementing effective sales strategies and promoting company offerings.
Campus Monitor
EPISD
10.2018 - 03.2020
- Reduced incidents of bullying through proactive intervention and conflict resolution strategies.
- Assisted in maintaining a positive school environment by enforcing school policies and procedures.
- Collaborated with counseling staff members, referring at-risk students for additional support services as needed.
- Enhanced campus safety by patrolling school grounds and monitoring student behavior.
Operations Manager
Dollar Tree
10.2012 - 04.2016
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Associate
Premiere Cinemas 18
10.2008 - 05.2011
- Handled cash register transactions accurately while providing friendly service at the concession stand or box office.
- Maintained lobby, hallway, and auditorium cleanliness using various sanitation practices.
- Assisted in maintaining a clean and safe theater environment, promoting positive guest interactions.
- Stocked and organized concession supplies to provide customers with food and beverage options.
- Welcomed guests to theater with friendly demeanor and smile and directed to screening rooms.
Education
High School Diploma -
Austin High School
06-2010
Skills
- Hearing aid repairs
- Hearing aid programming
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Patient care
- Reliability
- Excellent communication
- Organizational skills
Timeline
Audiology Technician
Southwest Ear, Nose & Throat Consultants
08.2023 - Current
Office Supervisor/Medical Assistant
ABC Kids Pediatrics
08.2020 - 08.2023
Campus Monitor
EPISD
10.2018 - 03.2020
Sales
Cleopatra
11.2016 - 09.2021
Operations Manager
Dollar Tree
10.2012 - 04.2016
Associate
Premiere Cinemas 18
10.2008 - 05.2011
High School Diploma -
Austin High School
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