Claudia Salazar

Organized and managed calendars, appointments, and travel
arrangements for clients.
Screened emails and decluttered inbox by creating folders, labels, and filters
Coordinated general office duties such as filing, faxing, and data entry
Processed invoices, bill payments and receipts to track finances, resulting in accurate financial records
Ran personal errands through online transactions, allowing clients to focus on more pressing duties
Prepared financial statements based on data collected from various sources
Handled data entry tasks to help client spend more time on executive commitments
Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively
Managed social media accounts to create content and respond to comments and messages, improving online business presence
Organized virtual meetings, including setting up video conference calls and agendas
Assisted in the development of marketing materials such as brochures and flyers
Conducted research on potential leads for new business opportunities.
Prepared and edited documents, including reports, presentations, and spreadsheets
Processed accounts receivable and payable and handled bank
reconciliations
Prepared financial reports, such as balance sheets, income statements, and statement of cash flows
Generated monthly financial statements for internal use

• Lead a dynamic team of 20 agents, conducting weekly debriefs to provide performance feedback, share updates, and maintain alignment with the school's goals
• Performed quality assurance scoring, ensuring agent adherence to call scripts and communication standards, accurate information relay, and identifying areas for improvement
• Engaged in listening sessions, coaching agents on communication techniques and best practices to enhance student experience and call efficiency
• Assisted agents with on-the-spot support via live chat, providing guidance on challenging calls, resolving student inquiries alongside agents, escalating issues when necessary, and contributing to improved first-call resolution rates
• Created and updated resource refreshers, streamlining information delivery to ensure agents were equipped with the latest knowledge and up-to-date tools for optimal performance and student service
• Collaborated with leadership to optimize workflows, enhance team productivity, and improve call-handling efficiency, resulting in better performance metrics
• Managed incoming calls from all 7 campuses, providing general information and assistance to current and prospective students, parents, and others
• Guided students through the beginning of the semester by providing insight on the registration document requirements, registration deadlines, and course start dates, ensuring a smooth and timely enrollment process
• Responded to inquiries received through online chat platforms, including email and SMS support, providing timely and accurate information
• Provided detailed information regarding the admissions process, application deadlines, and required documentation to prospective students
• Explained details about various academic programs, courses, prerequisites, and degree requirements
• Offering accurate information on student's financial aid statuses, grant opportunities, tuition payment plans, scholarships, and work-study programs
• Assisted students in scheduling appointments with academic advisors, financial aid officers, and other college personnel
• Provided guidance to students in accessing relevant resources, including academic advising, counseling services, and comprehensive student support programs
• Assisted students in effectively navigating the college's online systems, including registration, financial aid, and course management portals
• Streamlined agent onboarding process, enhancing training efficiency and ensuring rapid acclimatization to company standards

• Assisted customers with product returns, replacements, and cancellations, ensuring a seamless and positive experience
• Aided customers in placing orders, providing detailed product information and ensuring accurate order processing
• Utilized order tracking systems and tools to efficiently retrieve and communicate order status information to customers
• Processed credit refunds and price adjustments promptly and accurately, adhering to company policies and procedures
• Resolved customer inquiries and issues efficiently, maintaining a high level of customer satisfaction
• Managed increased call volume during the peak holiday season (Black Friday, Thanksgiving, and Christmas)
• Collaborated and assisted with Williams-Sonoma family brands Pottery Barn, Pottery Barn Kids and Teens, West Elm

• Supported accounting tasks using QuickBooks, enhancing transaction accuracy.
• Managed document preparation for notary services, ensuring client satisfaction.
• Coordinated court filings, improving client service efficiency.
• Designed social media ads, boosting client inquiries. Scheduled appointments, optimizing office workflow.
• Facilitated client communications, improving response times and fostering stronger client relationships.
• Implemented efficient filing systems, drastically reducing document retrieval time.
• Engaged in continuous learning to adapt to evolving industry standards, contributing to team success and personal growth.

• Managed events, improved customer engagement, bilingual support boosted satisfaction and loyalty
• Executed bilingual marketing, increased reach and engagement, enhanced brand visibility
• Handled cash and inventory, ensured accuracy, contributed to smooth operations and reporting
• Boosted sales by fostering customer relationships and upselling products, leading to measurable growth in revenue thus achieving monthly sales targets consistently
• Ensured precise documentation and reporting, maintaining high accuracy in sales records and inventory management
• Guided customers on phone plans, boosting sales through expert product knowledge
• Handled cash and inventory, ensuring accurate daily financial operations
• Collaborated with team to maximize sales opportunities, enhancing customer satisfaction
• Analyzed customer needs to recommend tailored solutions, enhancing customer loyalty and contributing to overall sales growth
• Worked closely with team members to optimize sales strategies, ensuring cohesive efforts and successful achievement of sales targets
• Implemented effective sales techniques that consistently met and exceeded sales goals, boosting store profitability
• Maintained accurate transaction records and inventory checks, ensuring seamless operations and minimal discrepancies
• Developed rapport with customers, fostering repeat business and increasing store traffic through personalized service and follow-up

• Handled cash and inventory, ensured accuracy, contributed to smooth operations and reporting
• Boosted sales by fostering customer relationships and upselling products, leading to measurable growth in revenue thus achieving monthly sales targets consistently
• Ensured precise documentation and reporting, maintaining high accuracy in sales records and inventory management
• Guided customers on phone plans, boosting sales through expert product knowledge
• Handled cash and inventory, ensuring accurate daily financial operations
• Collaborated with team to maximize sales opportunities, enhancing customer satisfaction
• Analyzed customer needs to recommend tailored solutions, enhancing customer loyalty and contributing to overall sales growth
• Worked closely with team members to optimize sales strategies, ensuring cohesive efforts and successful achievement of sales targets
• Implemented effective sales techniques that consistently met and exceeded sales goals, boosting store profitability
• Maintained accurate transaction records and inventory checks, ensuring seamless operations and minimal discrepancies
• Developed rapport with customers, fostering repeat business and increasing store traffic through personalized service and follow-up

• Operated drive-through services including taking orders, handling payments and food delivery in a prompt but friendly manner
• Mastered POS systems to handle payments ranging from $1,000-$1,500 per shift
• Provided exceptional customer services that resulted in receiving a raise
• Implemented effective strategies to handle high-volume transactions, maintaining accuracy and supporting a smooth workflow

• Degree plan for Biology and Business Administration.
• Qualified member of the National Honor Society.
• Excelled in diverse coursework across the sciences and biomedical fields. Recognized with annual grants and scholarships for academic excellence and active participation.
• Conducted extensive laboratory and experimental coursework, gaining hands-on experience in scientific methodologies, techniques, and research.

• Graduated with a 3.5 GPA and received many cords and stoles due to excellence in science fair, completion of career pathway credits, and participation in school clubs.
• Engaged in numerous after-school clubs such as TSA, HOSA, SkillsUSA, and Class of 2021.
• Developed and created a recycling club with members from HOSA and encouraged other classmates around school to recycle and maintain the school neat and clean.