Claudia Salazar
Taylor,PA
Summary
Bilingual administrative and operations professional with experience in both in-person and remote work environments. Background includes: Pennsylvania motor vehicle title and registration processing, personal lines insurance, notarial services, document preparation, financial recordkeeping, staff training, and office operations.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Notary Public / Title Clerk / P&C Insurance Agent
Northeast Title & Tag Inc.
Clarks Summit, Pa
08.2025 - Current
- Coordinate title requests between customers, dealerships, lienholders, banks, and financing companies while preparing and reviewing required transaction documents.
- Processed Pennsylvania and out-of-state title transfers, vehicle registrations, plate issuances, renewals, and driver's license renewal/replacement transactions using state and agency databases, ensuring accuracy and compliance.
- Resolved rejected transactions and acted as liaison between customers and state agencies to correct documentation and processing issues, enhancing customer satisfaction.
- Bound personal lines insurance policies, processed policy changes and signed applications, and coordinated documentation with underwriting to ensure compliance and timely service.
- Perform general notarial acts, maintain agent records and end-of-day reports, support daily office operations, and develop transaction notes that became internal employee training material.
Freelance Virtual Administrative Assistant
Off Your Desk Co.
Taylor, Pa
07.2023 - Current
- Provide ongoing freelance administrative support, including calendar management, scheduling, email organization, travel coordination, and
business communications. - Prepare and edit reports, presentations, spreadsheets, correspondence, and other business documents.
- Process invoices, payments, receipts, financial records, and assist with accounts payable/receivable and bank reconciliation.
- Organized digital records and filing systems, ensuring effective communication with clients, customers, and vendors.
- Conduct business research, assist with administrative projects and marketing materials, and provide bilingual English/Spanish client
support.
Team Leader & CSR
Inktel Contact Center Solutions / Dallas College
Brownsville, Tx
09.2023 - 12.2024
- Led a team of approximately 20 agents through coaching, weekly debriefs, performance feedback, quality assurance, and day-to-day operational support.
- Provided real-time guidance and escalation assistance for complex student inquiries while ensuring adherence to established procedures and communication standards.
- Partnered with leadership to streamline workflows, enhance training methods, and ensure consistent service delivery across the team.
- Developed and updated training materials, resource guides, and process refreshers to enhance onboarding and employee knowledge retention.
- Supported registration, admissions, financial aid, and academic programs by streamlining documentation processes and guiding students through college systems.
Notary Public / Executive Administrative Assistant
Guzman Notary & Accounting Services
Brownsville, Tx
04.2022 - 09.2023
- Prepared documentation for notarial transactions, verified signer identification, coordinated appointments, and executed notarial acts under Texas Notary Public commission to ensure compliance and accuracy.
- Coordinated court and clerk filings, liaising between clients, notaries, and other parties to facilitate timely transaction completion.
- Prepared and submitted Texas Secretary of State business filings through SOSDirect using client-provided information and maintained related filing documentation.
- Managed scheduling, client communications, document filing, record organization, and business correspondence while providing bilingual English/Spanish administrative support to enhance client interactions.
- Supported bookkeeping functions using QuickBooks, including accounts payable/receivable, invoice review, bank reconciliations, and financial reporting.
Education
Bachelor of Science - Biology
University of Arizona
Tucson, AZ05-2028
Skills
- Notarial Services
- Title & Registration Processing
- Regulatory Compliance
- Document Preparation
- Policy Administration
- State Database Navigation
- Office Operations
- Administrative Support
- Customer Service
- Team Lead
- Bilingual Communication (Spanish)
Certification
- Notary Public - State of Pennsylvania
- Personal Lines P&C License - State of Pennsylvania
- QuickBooks Bookkeeping Certification
Timeline
Notary Public / Title Clerk / P&C Insurance Agent
Northeast Title & Tag Inc.
08.2025 - Current
Team Leader & CSR
Inktel Contact Center Solutions / Dallas College
09.2023 - 12.2024
Freelance Virtual Administrative Assistant
Off Your Desk Co.
07.2023 - Current
Notary Public / Executive Administrative Assistant
Guzman Notary & Accounting Services
04.2022 - 09.2023
Bachelor of Science - Biology
University of Arizona