Claudia Sanchez
Fresno,CA
Summary
Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Case Manager
My Time Recovery
10.2022 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Order Processing Specialist
Sun Maid Growers
02.2021 - 10.2022
- Provided cross-functional support during peak periods or staffing shortages, demonstrating adaptability and teamwork skills.
- Completed accurate order entry and data verification.
- Documented shipping information for orders and tracked packages when necessary.
- Assisted customers with product and service selections.
- Updated company tracking system with latest information.
Education
Bachelor of Science - Drug Abuse Counseling
Fresno City College
Fresno, CA05.2026
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Documentation And Reporting
- Positive Attitude
- Relationship Building
- Conflict Resolution
- Client Advocacy
- Crisis Intervention
- Patient Assessments
Certification
- Certified SUDRC-15448
Timeline
Case Manager
My Time Recovery
10.2022 - Current
Order Processing Specialist
Sun Maid Growers
02.2021 - 10.2022
Bachelor of Science - Drug Abuse Counseling
Fresno City College
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