CLAUDIA SANCHEZ
Orlando,USA
Summary
Self-motivated and patient-centric professional with solid experience supporting vulnerable, deprived individuals, and families. Skilled in offering crisis intervention to patients/families with psychosocial needs and formulating discharge plans. Expert in educating new residents on services available at the facility. Participate in residents' plan of care meetings and interact with residents/families regarding emotional, social, and financial consequences of illness. Trustworthy individual, well-versed in connecting patients and families with necessary services. Known for leveraging exceptional interpersonal skills to communicate at all organizational levels.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Social Worker
Caring Heart Metro West Dialysis
Orlando, FL
02.2024 - Current
- Connect patients and families with community resources, financial assistance programs, and support groups to enhance their quality of life and facilitate access to essential services.
- Conduct thorough biopsychosocial assessments to evaluate patients' emotional, social, and financial circumstances, identifying barriers to care and eligibility for transplantation.
- Educate patients and their families about the transplant process, including eligibility criteria, the surgical procedure, post-operative care, and the importance of adherence to medical protocols.
- Provide counseling and emotional support to patients and their families, helping them navigate the complexities of renal disease, transplant evaluation, and post-transplant recovery.
Social Worker
AdventHealth Skilled Nursing Facility and Rehabilitation Center
06.2022 - Current
- Company Overview: Solaris Healthcare
- Utilize Brief Interview for Mental Status (BIMS) form to perform individual client assessments
- Analyze degree of depression through PHQ9 questionnaire to determine possible treatment options
- Ensure good quality of life and end-of-life care by rendering guidance to patients on advance directives
- Conduct quality assurance in Do Not Resuscitate (DRN) orders and attend family care plan meetings to enhance patient care and satisfaction
- Complete PASRR's when needed
- Support in discharge planning and appeals to prevent future readmissions
- Deliver short-and long-term residents with community resources to provide vital services to patients living with chronic diseases, such as diabetes and cancer
- Assure patients are fully prepared to leave the facility after receiving treatment
- Act as a resource person and offer information/intervention related to treatment decisions and end-of-life issues
- Verify DNR status, copies of Living Wills, and Health Care Proxy information at the time of admission to the facility
- Organize preadmission procedures, handouts, and required paperwork to achieve optimal surgical outcomes
- Solaris Healthcare
Substitute Teacher
Kelly Educational Staffing
Orlando, FL
01.2021 - 06.2022
- Assisted students to attain understanding about topics and develop skills required for programmed lessons during classroom teacher absence, along with assuring physical and emotional safety of students as per school/state regulations
- Encouraged respect, guaranteed student confidentiality, and sustained school personnel information while maintaining discipline and classroom control for safety and learning objectives
- Filled out Substitute Teacher Report Form for classroom teacher at end of day while certifying safety of all students' transition from school dismissal procedures
Substance Use Disorder - SUD Navigator Social Work Intern
AdventHealth
Altamonte Springs, FL
01.2022 - 05.2022
- Managed broad community resources/networks to support patients and families during transition back to the community
- Recorded psycho-social determinants for safe discharges through close conjunction with multi-disciplinary team
- Assisted with a complete support structure for patients by interacting with patients, families, physicians, and community leaders
- Promoted clinical social work input and communication among interdisciplinary team members while confirming patients receive necessary medical information
- Arranged transportation to move cancer patients to and from different areas of medical facilities
- Performed psycho-social assessments and referred patients to mental health counselors
- Assisted supervisor in planning and administering programs to support patients in dealing with opioid addiction, substance use, and mental health disorders effectively
Medical Records Retriever
RJ Insurance Consulting Corporation
Orlando, FL
07.2019 - 12.2021
- Liaised with medical record departments at hospitals and private attending physicians' offices nationwide to empower healthcare professionals to treat patients with appropriate care
- Complied with Health Insurance Portability and Accountability Act (HIPAA) to reduce healthcare fraud and abuse
- Ensured accuracy by accumulating medical records and attending physician's statements for life insurance policyholders
- Reviewed medical data for life expectancy evaluations and transmitted to third-party and internal medical records departments with life settlement providers
- Planned follow-up during retrieval process to collect medical records for risk adjustment programs/quality measurements
- Gathered medical data promptly by accomplishing daily processing through effective multi-tasking abilities
Parent Engagement Liaison
Orange County Public Schools
Orlando, FL
09.2018 - 05.2019
- Provided parents, families, and school personnel with opportunity to interact with district offices and community services
- Encouraged student success, parenting/advocacy, and individual growth by motivating parents to become active participants in education of children
- Promoted parent/teacher conference meetings for non-English speaking families to communicate a wide range of issues that hindered child learning
- Coordinated school pantries for low-income families weekly while organizing ethnic activities aimed at teaching pupils about diversity, along with orchestrating sessions/workshops to aid families in understanding academic standards
Intake Coordinator
Heavenly Golden Years, Inc.
Orlando, FL
08.2010 - 06.2017
- Company Overview: Home Health
- Supervised admissions daily and managed patient orders and home healthcare service referrals
- Delivered support by formulating and executing effective marketing plans
- Aided hospital case managers coordinate the discharge process for patients to obtain home care services at home
- Maintained precision by handling patient authorization, field staff's supply orders, and benefits justification
- Collaborated actively with insurance case managers to discharge patients from home care services
- Improved operational efficiency by conducting periodic evaluations of personnel under strict supervision
- Anticipated/satisfied staff training needs and organized in-service sessions to assist the organization in achieving desired goals
- Collaborated with Director of Nursing to implement all aspects of auditing and quality assurance
- Home Health
Education
Master's - Social Work
University of South Florida
Tampa, FLCore Training Certificate -
Florida Assisted Living Association
Orlando, FLDiagnostic Medical Sonography -
Middlesex Community College
Bedford, MAPhlebotomist -
Massachusetts Community College
Wellesley, MASpanish Medical Interpreter -
Cape Cod Community College
Barnstable, MABachelor's - Marketing Communications
Emerson College
Boston, MASkills
- Social Service Coordination
- Medical Terminology
- Biopsychosocial Assessment
- Trauma Questionnaire Assessment
- Discharge Planning
- PASRR
- Resource Navigation
- Client Needs Assessment
- Client Confidentiality
- Case Documentation
- Service planning
- Family Case Management
- Patient-centered care
- Client Advocacy
- Safety Planning
- Community Referrals
- Case Management
- Compassionate
- Analytical Thinking
- Social Services
- Fluent in Spanish
- Biopsychosocial Assessments
- Community Resources
- Advocacy Skills
- Reporting & Documentation
- PCC/Matrix
- Microsoft Office Suite
- Alora Software
Languages
- Spanish, Fluent
- Portuguese, Conversational
- French, Conversational
Certification
- LCSW Intern
- Spanish Medical Certificate
Languages
Spanish
Native/ Bilingual
Portuguese
Limited
French
Limited
References
References available upon request.
Timeline
Social Worker
Caring Heart Metro West Dialysis
02.2024 - Current
Social Worker
AdventHealth Skilled Nursing Facility and Rehabilitation Center
06.2022 - Current
Substance Use Disorder - SUD Navigator Social Work Intern
AdventHealth
01.2022 - 05.2022
Substitute Teacher
Kelly Educational Staffing
01.2021 - 06.2022
Medical Records Retriever
RJ Insurance Consulting Corporation
07.2019 - 12.2021
Parent Engagement Liaison
Orange County Public Schools
09.2018 - 05.2019
Intake Coordinator
Heavenly Golden Years, Inc.
08.2010 - 06.2017
Master's - Social Work
University of South Florida
Core Training Certificate -
Florida Assisted Living Association
Diagnostic Medical Sonography -
Middlesex Community College
Phlebotomist -
Massachusetts Community College
Spanish Medical Interpreter -
Cape Cod Community College
Bachelor's - Marketing Communications
Emerson College
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