Claudia Sanchez
San Diego ,CA
Summary
Dependable and results-driven professional with extensive experience collaborating with business clients to drive profitability and enhance operational efficiency. Proven leadership abilities, combined with strong strategic planning and multitasking skills, enable successful execution of complex projects. Committed to fostering professional relationships that contribute to sustained business growth while adeptly streamlining operations to reduce costs. Independent decision-making and sound judgment consistently lead to impactful outcomes that support overall company success.
Overview
24
24
years of professional experience
Work History
Assistant Vice President Branch Service Manager
Columbia Bank
02.2002 - Current
- Supervise and oversee the operations of the branch, including sales, deposits, withdrawals, payments, credits, customer service, and assigned staff management.
- Responsible for the overall operational integrity of their office, providing support for all operational functions with full adherence to policies, procedures, and regulations to ensure a satisfactory operational environment.
- Responsible for reviewing and verifying daily reports.
- Responded to customer requests via telephone and email.
- Copied, logged, and scanned supporting documentation.
- Ensure that negotiable instruments and cash are accounted for by following proper security policies and procedures.
- Enforce adequate dual control when required.
- Making management decisions consistent with bank policies and procedures, assuring a uniform and consistent adherence to bank policies and procedures.
- Ensure that client service objectives are met through the coordination of tasks, schedules, and personnel to ensure consistent quality service.
- Conduct ongoing customer service, security, and technical training for assigned staff.
Education
A/A - General Studies
Southwestern College
Chula Vista, CA1998
Skills
- Effective team leadership
- Effective time management and organization
- Administrative assistance
- Driven individual
- Proficient in Spanish communication
- Adaptability
- Rapid skill acquisition
- Effective communication
- Effective self-management
Languages
Spanish
Native or Bilingual
Breakthrough Client Service Standards Award
This is an award given by Columbia Bank to Associates who exemplify the Banks commitment to delivering exceptional and unique service.
Timeline
Assistant Vice President Branch Service Manager
Columbia Bank
02.2002 - Current
A/A - General Studies
Southwestern College