Claudia Sanchez
Miami
Summary
Dedicated Health Information Manager with extensive experience in medical records management and administrative support. Proven ability to ensure HIPAA compliance while streamlining document workflows and enhancing patient information access through effective electronic filing systems.
Overview
3
3
years of professional experience
Work History
RCM Document Tech (As Temp Employee)
Baptist Health Medical Group
Miami
11.2025 - Current
- Reviewed and verified accuracy of medical records and reports.
- Organized and maintained electronic filing systems for easy access.
- Collaborated with team members to streamline document processing workflows.
- Ensured compliance with HIPAA regulations in all document handling tasks.
- Managed multiple projects simultaneously while meeting deadlines efficiently.
- Organized documents to ensure efficient filing, sorting, and retrieval processes.
- Reviewed documents prior to release for accuracy, completeness, and conformance with established policies and procedures.
- Provided technical assistance with the scanning of large volumes of documents.
- Prepared and maintained document files for storage and retrieval.
- Scanned paper documents into digital formats for archiving and record keeping.
- Completed day-to-day duties accurately and efficiently.
- Worked effectively in team environments to make the workplace more productive.
- Processed incoming documents using specialized software for accuracy.
- Entered information into system to update status reports.
- Produced hard copy copies of electronic documents as required by clients or supervisors.
- Verified accuracy of documents to ensure compliance with standards and regulations.
Hospital Coordinator
Prime Pediatric Dental Group
Miami
02.2025 - 09.2025
- Provided customer service to incoming visitors at the front desk of the hospital.
- Monitored and ensured compliance with hospital policies and procedures related to patient care.
- Developed strategies for improving operational efficiency in the hospital setting.
- Assisted with the coordination of patient care activities, including assigning tasks to clinical staff and scheduling follow-up appointments.
- Managed patient information systems by entering data accurately into electronic health records.
- Assisted with resolving patient complaints regarding their experience at the hospital in a professional manner.
- Updated databases containing patient information such as contact details, medical history, medications prescribed.
- Ensured that all necessary paperwork is completed correctly before discharging a patient from the hospital.
- Prepared financial documents such as invoices, bills, and payment receipts for processing payments from insurance companies or other third parties.
- Coordinated meetings between medical staff, patients, families, and other healthcare professionals as needed.
- Adhered to safety protocols while performing duties in order to maintain a safe working environment.
- Reviewed all documentation related to admissions prior to admitting a patient into the facility.
- Collaborated with nursing staff to ensure timely delivery of services to patients.
- Facilitated communication between departments within the hospital to ensure smooth operations.
- Conducted research projects related to various aspects of healthcare delivery within hospitals.
- Organized events such as seminars or conferences involving medical personnel or members of the public.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Explained policies, procedures and services to patients.
- Coordinated work activities and scheduling of medical, nursing and physical plant staff.
- Maintained records management system to process personnel information and produce reports.
- Directed, supervised and evaluated medical, clerical or maintenance personnel.
- Reviewed non-contracted instrumentation for spine surgeries and initiated vendor contract evaluations in conjunction with operations staff and orthopedic spine and neurological spine specialists.
RCM Specialist
QMC (Quality Medical Consultant Group)
Miami
03.2023 - 12.2024
- Reviewed medical records to ensure accuracy and completeness.
- Collected, filed, scanned, and retrieved confidential patient information.
- Analyzed data for trends in healthcare utilization and costs.
- Maintained accurate documentation of all activities related to medical records.
- Compiled statistical reports on patient care and services provided by physicians or other health professionals.
- Assisted in the development of new policies and procedures for medical record keeping.
- Created summaries of clinical visits utilizing standard templates as necessary.
- Performed data entry into electronic health record systems.
- Adhered to HIPAA guidelines when handling protected health information.
- Provided training on the use of electronic health record systems to staff members.
- Monitored progress notes entered into the system by physicians or other healthcare providers.
- Pulled patient records and transferred information to appropriate parties.
- Verified record copies before handing each over to check for and remove unnecessary details.
- Managed Citrix, Epic and Health Plans softwares use and training.
- Consolidated diverse medical records.
- Observed confidentiality and safeguarded all patient-related information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Assigned patients to diagnosis-related groups using appropriate computer software.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Management and knowledge about ICD 10, ICD 9 and CPT Codes.
Education
Technician - Medical Assistant
Florida International Training Institute
Miami, FLSkills
- Verbal And Written Communication
- Goal Setting
- Medical Terminology
- Electronic Health Records
- Medical Assessment
- Documentation
- Organizational Skills
- HIPAA Protocol Adherence
- Insurance Practices
- Interpersonal And Written Communication
- Management and knowledge about ICD 10, ICD 9 and CPT Codes
- Electronic health records
- Patient care coordination
- Financial documentation
- Data analysis
- Healthcare management
- Medical record keeping
- HIPAA compliance
- Insurance verification
- Conflict resolution
- Team collaboration
- Attention to detail
- Electronic health records management
- Team leadership experience
- Microsoft office suite proficiency
- Critical thinking capacity
- Strong written communication
- Patient confidentiality compliance
- Medical terminology proficiency
- Hospital operations management
- Quality improvement
- Electronic medical record software
- Document management
- Workflow optimization
- Database management
- Effective communication
- Time management
- Problem solving
- Scanning techniques
- Collaboration
- Microsoft office mastery
- Records management
- Software troubleshooting
Timeline
RCM Document Tech (As Temp Employee)
Baptist Health Medical Group
11.2025 - Current
Hospital Coordinator
Prime Pediatric Dental Group
02.2025 - 09.2025
RCM Specialist
QMC (Quality Medical Consultant Group)
03.2023 - 12.2024
Technician - Medical Assistant
Florida International Training Institute