Claudia Savoy
3201 Reed Street Lanham,MD
Summary
Experienced customer service professional with 6 years of strong cash handling and sales skills. Pleasant personality and highly motivated with excellent time management skills. Detail-oriented professional reliable in completing accurate work. Careful to check and verify documentation to prevent errors and minimize rework. Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Project Assistant - Remote
FEMA
Hyattville, MD
02.2017 - 12.2020
- Generated invoices based on agreed upon terms between clients and vendors and company representatives.
- Researched industry trends that may impact current or future projects; shared findings with colleagues regularly.
- Participated in regular meetings with team members to discuss upcoming deadlines and goals.
- Maintained accurate records of expenses associated with each individual project.
- Tracked project milestones and deliverables using appropriate tools.
Seasonal Cashier
Party City
District Heights, MD
10.2011 - 12.2011
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Assisted customers over the phone regarding store operations, product information and order placement.
Cashier
Shoppers Food Warehouse
District Heights, MD
10.2011 - 04.2015
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Issued receipts, refunds, credits or change due to customers.
Supervisor
Pricerite
Queens-chapel Road, MD
12.2016 - 04.2021
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Collaborated with other departments to coordinate workflow processes between teams.
- Created new strategies for improving customer service standards within the organization.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Tracked progress on projects and provided timely feedback to staff members.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
Security Officer
allied unversal
Silver Springs, MD
09.2020 - Current
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Enforced access control measures in accordance with established procedures.
- Provided escorts for visitors as needed throughout the facility.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Education
High School Graduate -
Forestville Military Academy
Skills
- Experienced customer service professional
- Strong cash handling skills
- Sales skills
- Excellent time management skills
- Attention to detail
- Greeting guests
- Assisting in multiple departments
- Answering customer questions
- File Management
- Scheduling Management
- Remote Work Experience
- Meeting Scheduling
- Client Relationships
- Team Support
- Documentation And Reporting
- Team Leadership
- Professionalism
- Problem-solving aptitude
Customer service - Responsibilities
- Greeting guests at the front door
- Assisted in multiple departments to assist in the quest experience
- Answer all questions that the customer desires and needs
Timeline
Security Officer
allied unversal
09.2020 - Current
Project Assistant - Remote
FEMA
02.2017 - 12.2020
Supervisor
Pricerite
12.2016 - 04.2021
Seasonal Cashier
Party City
10.2011 - 12.2011
Cashier
Shoppers Food Warehouse
10.2011 - 04.2015
High School Graduate -
Forestville Military Academy
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