Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Saytaypha

Anna,TX

Summary

Customer service specialist with an interest in a solid foundation within a company where my experience will contribute to a company's success.

Overview

9
9
years of professional experience

Work History

Hair Stylist

City Hippie Studios
03.2023 - Current
  • Maintained a high level of professionalism and courtesy, receiving excellent reviews and feedback from customers
  • Managed inventory, processed transactions, and bookkeeping
  • Assisted in answering inbound and outbound calls, scheduled appointments, and general office duties.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.

Administrative Assistant

Ivy Kids Of Coit
08.2023 - 05.2024
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and data.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.

Hair Stylist/ Manager

The Hair Parlour
01.2022 - 03.2023
  • Previous employment of 08/2018-10/2019
  • Colorist and haircuts specialist
  • Managed inventory, processed transactions, budget, bookkeeping, handled all social media accounts, and responded/ deescalated all guests questions and concerns
  • Processed payroll and assisted in process of organizing continuing education.

Customer Guest Care Associate

GameStop HQ
07.2021 - 01.2022
  • Assisted guests over multiple contact channels through inbound/outbound calls, chat, and emails
  • Engaged with guests over a wide variety of brand topics ranging form purchases, payment concerns, and shipment tracking
  • Researched and problem solved all questions, inquiries, and concerns for guests and set follow-ups as needed to ensure contact resolution
  • Assisted Tier 2 Fraud Department when needed.

Client Service Representative

HealthEquity Inc.
03.2021 - 07.2021
  • Researched and provided information in regard to COBRA assistance and benefits
  • Third-party billing to ensure that members received government assistance during pandemic period
  • Received inbound/outbound calls, and emails of members questions, inquiries, and/or concerns of health benefits through COBRA
  • Followed and enforced HIPAA Law and OSHA guidelines.

Service Desk Support Analyst

Solai and Cameron Technologies / Fujitsu America Inc.
09.2015 - 05.2018
  • Entry Level IT support
  • Received inbound/outbound calls to provide contact resolutions for all guests technical concerns
  • Trained new employees of company's standard process and protocols.

Education

Cosmetology -

Aveda Institute of Dallas
Dallas, TX
04.2018

High School Diploma -

Eastern Hills
Fort Worth, TX
06.2013

Skills

  • Customer service
  • Communication skills
  • Computer skills
  • Front desk
  • Time management
  • Detailing Experience
  • Sales
  • Spreadsheet Management
  • Information Security
  • Workflow Optimization
  • Appointment Scheduling
  • Office Administration
  • Resourceful
  • Filing and data archiving
  • Relationship building and management
  • Staff Management

Timeline

Administrative Assistant

Ivy Kids Of Coit
08.2023 - 05.2024

Hair Stylist

City Hippie Studios
03.2023 - Current

Hair Stylist/ Manager

The Hair Parlour
01.2022 - 03.2023

Customer Guest Care Associate

GameStop HQ
07.2021 - 01.2022

Client Service Representative

HealthEquity Inc.
03.2021 - 07.2021

Service Desk Support Analyst

Solai and Cameron Technologies / Fujitsu America Inc.
09.2015 - 05.2018

Cosmetology -

Aveda Institute of Dallas

High School Diploma -

Eastern Hills

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Claudia Saytaypha