Claudia Serrano
Montebello,CA
Summary
People-oriented Shift Leader successful at executing new initiatives. Committed to creating workplace culture consistent with organization's mission and values. Continuously evaluates operations for safety concerns and implements strategies to reach targets.
Overview
12
12
years of professional experience
Work History
Caretaker
IHSS (In Home Support Services)
Montebello
03.2017 - Current
- Provided personal care and companionship to elderly individuals in their homes.
- Assisted with activities of daily living, including bathing, dressing, grooming, toileting, and eating.
- Transported clients to medical appointments or recreational activities.
- Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
- Performed light housekeeping tasks such as laundry, dusting and vacuuming.
- Responded promptly to emergency situations in a calm manner.
- Recognized emergency situations and implemented appropriate procedures.
- Managed patient transportation and appointment scheduling.
Shift Leader
Starbucks
Monterey Park, CA
05.2018 - 11.2023
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Resolved customer complaints promptly and professionally.
- Assisted in training new employees on shift operations.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Cash Handling.
Fedex Ground
Package Handler, Fed Ex
City of Industry, CA
02.2017 - 03.2019
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Organized packages according to type, size, destination, and other specifications.
- Transported parcels between loading docks, delivery vehicles, and post office facilities.
- Labeled parcels accurately according to company guidelines.
Customer Service Representative
ET Carparts Depot
City of Industry, CA
04.2012 - 07.2015
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Vail High School
Montebello, CA06.2012
Skills
- Equipment Troubleshooting
- Production Scheduling
- Production Reporting
- Operations Support
- Strong Verbal and Written Communication
- POS Deletions
Timeline
Shift Leader
Starbucks
05.2018 - 11.2023
Caretaker
IHSS (In Home Support Services)
03.2017 - Current
Fedex Ground
Package Handler, Fed Ex
02.2017 - 03.2019
Customer Service Representative
ET Carparts Depot
04.2012 - 07.2015
GED -
Vail High School
Similar Profiles
Li ZhangLi Zhang
IHSS Care Provider at IHSS (In Home Support Services) LA County ServicesIHSS Care Provider at IHSS (In Home Support Services) LA County Services
Dylan ChauDylan Chau
Caregiver at IHSS In Home Support ServicesCaregiver at IHSS In Home Support Services
Monica M. HoskinsMonica M. Hoskins
Caregiver at IHSS In Home Support ServicesCaregiver at IHSS In Home Support Services
Vanessa MartinezVanessa Martinez
Caregiver, Special Needs at IHSS In Home Support ServicesCaregiver, Special Needs at IHSS In Home Support Services
Carlos HernandezCarlos Hernandez
Member Experience Center Associate Manager at First Entertainment Credit UnionMember Experience Center Associate Manager at First Entertainment Credit Union