Claudia Serrano
Alhambra,CA
Summary
Dynamic professional with expertise in patient record management and insurance verification. Proven ability to assist patients effectively and ensure accurate communication across departments.
Overview
19
19
years of professional experience
Work History
Business Office Assistant
South Pasadena Conv. Hospital
Alhambra
04.1997 - 11.2015
- Managed patient records to ensure accurate information flow.
- Coordinated communication between departments and staff members.
- Assisted in scheduling appointments for patients and healthcare providers.
- Processed incoming correspondence and routed it to appropriate personnel.
- Maintained office supplies inventory and ordered replacements as needed.
- Supported billing processes by verifying insurance information and patient details.
- Organized patient files for easy access and retrieval by medical staff.
- Managed client accounts, ensuring timely communication and support.
- Resolved customer complaints in a timely manner.
- Responded quickly to customer inquiries via phone or email.
- Managed accounts receivable including collections from delinquent accounts.
- Participated in training programs designed to enhance job knowledge.
- Served as primary contact and support for maintaining account information and opening and closing accounts.
- Managed insurance verification and pre-authorization requests diligently.
- Assisted patients with financial assistance applications and eligibility checks.
- Communicated payment options and plans to patients clearly and effectively.
- Educated patients on their insurance benefits and coverage details thoroughly.
- Updated patient financial records in electronic systems consistently and securely.
- Provided support during audits by preparing necessary documentation carefully.
- Assisted in the maintenance of patient accounts to ensure accuracy of information including demographic, insurance and financial data.
- Ensured HIPAA compliance when handling confidential patient information.
- Maintained accurate records of all financial transactions.
- Worked closely with the accounting department to ensure proper posting of payments into the system.
- Handled credit card processing activities such as refunds, disputes, and chargebacks in accordance with applicable regulations.
Education
High School Diploma -
Blair High School
PasadenaSome College (No Degree) -
Pasadena City College
Pasadena, California, CASkills
- Patient record management
- Insurance verification
- Appointment scheduling
- Financial recordkeeping
- Billing support
- Customer relationship management
- HIPAA compliance
- Electronic health records
- Effective communication
- Problem solving
- Attention to detail
- Expense tracking
- Document management
- Report preparation
- Confidentiality procedures
Languages
English
Professional
Spanish
Professional
Timeline
Business Office Assistant
South Pasadena Conv. Hospital
04.1997 - 11.2015
High School Diploma -
Blair High School
Some College (No Degree) -
Pasadena City College