Claudia Serrano

Montebello,CA

Summary

Dynamic and results-driven professional with extensive experience at Starbucks, excelling in customer service and team leadership. Proven ability to enhance customer satisfaction through effective problem-solving and a positive attitude. Skilled in POS system operation and inventory management, fostering a motivated work environment that adapts to high-volume demands.

Overview

years of professional experience

Work History

Shift Lead Supervisor / Barista

Starbucks

Monterey Park, CA

04.2018 - Current

Addressed customer complaints swiftly to enhance store environment.
Ensured consistent compliance with health and safety regulations across all shifts.
Fostered a positive work environment by implementing open communication and effective conflict resolution strategies.
Operated POS system to ensure accurate order entry and payment processing.
Managed inventory levels by monitoring stock and placing orders for supplies as needed.
Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.

Customer Service Representative

CarParts

City of Industry, CA

08.2014 - 06.2017

Resolved customer inquiries through effective communication and problem-solving techniques.
Processed orders and returns efficiently, ensuring customer satisfaction throughout the transaction
Self-motivated, with a strong sense of personal responsibility.
Skilled at working independently and collaboratively in a team environment.
Excellent communication skills, both verbal and written.
Organized and detail-oriented with a strong work ethic.
Worked flexible hours across night, weekend, and holiday shifts.

Caregiver

IHSS Public Authority

Los Angeles, CA

03.2017 - 2025

Assisted clients with daily living activities, ensuring comfort and safety.
Monitored client health conditions, reporting changes to healthcare.
Maintained accurate records of client progress and care provided.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Education

High School Diploma -

Schurr High School

Montebello, CA

2013

Skills

Customer service focus
Workplace safety
Staff motivation
Sales strategies
Positive attitude
Problem-solving

Strong verbal and written communication
Team leadership
Flexible schedule
Inventory counts
POS system operation
Cash Management

Languages

Spanish

Native or Bilingual

Timeline