CLAUDIA SERRATO
Hotel Managment Student
San Francisco,CA
Summary
Hardworking and enthusiastic international student working towards an associate degree in Hotel Management. Seeking to use the knowledge and the work experience in the hospitality field in Colombia along with communication skills to effectivity serve the company in an internship position. Meticulous and detail-oriented with excellent observational and organizational skills.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
Atrapalo Colombia
06.2016 - 06.2018
- Maintained accurate records of client bookings, payments, and special requests for efficient processing.
- Assisted clients with itinerary planning, ensuring seamless travel experience.
Customer Service Representative
Avanza Colombia S.A.S
03.2014 - 06.2016
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Demonstrated strong communication skills when assisting passengers with special needs or requests, ensuring comfortable travel experience for all.
Education
Associate of Science - Hospitality Administration And Management
City College of San Francisco
San Francisco, CA 05.2001 -
Associate of Science - Associate of Science: Tourism And Travel Managemen
Educational Corporation Indoamericana
Bogota, Colombia 05.2001 -
High School Diploma -
Exalumnas De La Presentación
Ibague- Colombia 05.2001 -
Skills
- Customer Service
- Problem Resolution
- Call center experience
- Hotel Accommodations
- Reservations Management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Customer Care Representative
Atrapalo Colombia
06.2016 - 06.2018
Customer Service Representative
Avanza Colombia S.A.S
03.2014 - 06.2016
Associate of Science - Hospitality Administration And Management
City College of San Francisco
05.2001 -
Associate of Science - Associate of Science: Tourism And Travel Managemen
Educational Corporation Indoamericana
05.2001 -
High School Diploma -
Exalumnas De La Presentación
05.2001 -
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