Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia ` Serratos

Laredo,TX

Summary

Resourceful professional with experience in customs clearances and shipment coordination. Skilled in cargo management and knowledgeable about customs regulations. Expertly develops client relationships and provides tailored solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

25
25
years of professional experience

Work History

ENTRY WRITTER

CH ROBINSON
06.2021 - Current
  • Streamlined entry processes by meticulously reviewing and verifying import documents for accuracy and compliance.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing relevant information on shipment statuses.
  • Collaborated with customs brokers to ensure timely clearance of shipments, minimizing delays and additional costs.
  • Reduced errors in documentation by conducting thorough audits of entry files and making necessary corrections.
  • Improved team efficiency by assisting colleagues with complex entries and sharing best practices in data entry procedures.
  • Managed multiple priorities effectively, ensuring accurate processing of high volumes of entry transactions within tight deadlines.
  • Built strong relationships with clients through consistent communication, understanding their specific requirements and ensuring smooth operations.
  • Prepared and submitted required documents to government agencies, facilitating seamless importation processes for clients.
  • Maintained open lines of communication with various stakeholders, including carriers, customs brokers, and government agencies, fostering a collaborative environment for successful transactions.
  • Coordinated with shipping and transport companies on behalf of clients.
  • Developed and maintained relationships with customs brokers, freight forwarders and customers.
  • Followed SOPs with all customer account actions and data management to keep consistent service levels.
  • Obtained necessary import and export licenses and permits for shipments.

ENTRY WRITTER/Shipping and Receiving Clerk/Distributor

PARKER AND COMPANY
03.2017 - 06.2021
  • Improved shipping efficiency by streamlining packing procedures and optimizing workstation layouts.
  • Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
  • Enhanced warehouse organization by implementing a barcode tracking system for incoming shipments.
  • Increased order accuracy with diligent verification of product SKUs, quantities, and destinations before shipment.
  • Expedited delivery times by collaborating closely with carriers to schedule timely pickups and drop-offs for shipments.
  • Streamlined receiving processes, ensuring proper documentation and prompt distribution of incoming goods to appropriate departments.
  • Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
  • Established strong relationships with suppliers to ensure timely deliveries of goods, mitigating potential delays or stockouts that could impact customer satisfaction.
  • Completed basic mathematical calculations to check weights and dimensions of shipments.
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Communicated with vendors and suppliers to verify timely delivery of goods.
  • Compared shipping orders and invoices against contents received to verify accuracy.
  • Increased customer satisfaction by providing exceptional service and support to distributors.
  • Streamlined entry processes by meticulously reviewing and verifying import documents for accuracy and compliance.
  • Collaborated with customs brokers to ensure timely clearance of shipments, minimizing delays and additional costs.
  • Reduced errors in documentation by conducting thorough audits of entry files and making necessary corrections.
  • Prepared and submitted required documents to government agencies, facilitating seamless importation processes for clients.

CIERRE DE PEDIMENTOS

GONZALEZ DE CASTILLA
06.2010 - 05.2016
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Verify that all paperwork done by traffic department was correct. Do the pedimento , validate and pay.
  • respond to customers request via telephone , email in a professional manner. perform other duties assigned

Receptionist/ Traffic Clerk

SERGIO RIVAS
07.1999 - 04.2009
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Kept track of arriving of goods for customers.
  • prepare proper documentation in orderto dispatch and impot trailer to mexico .

Education

BASICS

Laredo Community College
Laredo, TX

High School Diploma -

GATEWAY ACADEMY
Laredo
05.1999

Skills

  • Data Entry Proficiency
  • Initiative and Self-Motivation
  • Technical Aptitude
  • Documentation Management
  • Strong Attention to Detail
  • Continuous learning
  • Time management abilities
  • Adaptability and flexibility
  • Import and export documentation
  • Customer service orientation
  • Customer Assistance

Timeline

ENTRY WRITTER

CH ROBINSON
06.2021 - Current

ENTRY WRITTER/Shipping and Receiving Clerk/Distributor

PARKER AND COMPANY
03.2017 - 06.2021

CIERRE DE PEDIMENTOS

GONZALEZ DE CASTILLA
06.2010 - 05.2016

Receptionist/ Traffic Clerk

SERGIO RIVAS
07.1999 - 04.2009

BASICS

Laredo Community College

High School Diploma -

GATEWAY ACADEMY

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Claudia ` Serratos