Summary
Work History
Education
Skills
Timeline
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Claudia Shagen

Saint Joseph,MI

Summary

At Forté Coffee, I thrived as a Barista, using my skills with the espresso machine and my friendly approach to boost customer satisfaction and increase sales. I was proficient in making a variety of beverages and worked well with the team, taking on the responsibility of training new hires, which led to noticeable improvements in service quality and consistency.

Work History

Barista

Forté Coffee
Saint Joseph, MI
04.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

Education

Bachelor Of Applied Arts - Advertising And Public Relations

Grand Valley State University
Allendale, MI

Skills

  • Friendly and outgoing
  • Team Player
  • Cash Handling
  • Opening and closing duties
  • Espresso machine operation
  • Beverage Preparation
  • Safe Food Handling
  • Menu Memorization
  • Coffee machinery

Timeline

Barista

Forté Coffee
04.2024 - Current

Bachelor Of Applied Arts - Advertising And Public Relations

Grand Valley State University
Claudia Shagen