Summary
Overview
Work History
Education
Skills
Accomplishments
References
Languages
Timeline
Generic

Claudia Sierra

Ingleside,TX

Summary

Well-qualified and results-oriented Financial and Banking professional with experience and demonstrated accomplishments developing organizational growth, stability, and financial performance. Skilled analyst with strong organizational and communication abilities, and proven leadership qualities.

Overview

20
20
years of professional experience

Work History

Entrepreneur /Small Business Owner

LaBella Mia
Corpus Christi, Tx
03.2023 - Current
  • Analyzed industry trends to identify potential opportunities for growth.
  • Identified and secured strategic partnerships with vendors and suppliers.
  • Established pricing structures for products and services.
  • Organized events such as trade shows, conferences, workshops.
  • Maintained relationships with key clients to secure repeat business.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Photographed products for sale and posted pictures online to increase visibility and showcase current product availability.
  • Researched similar businesses to determine competitive advantages.

Assistant Branch Manager

Value Bank Texas
Port Aransas , TX
03.2021 - 01.2023
  • Provided training to new employees on company policies and procedures.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Developed strategies for increasing customer satisfaction levels and improving service quality.
  • Monitored daily operations of the branch including sales, customer service, inventory control.
  • Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
  • Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Managed daily cash flow activities including counting cash drawers at opening and closing times.
  • Evaluated operational processes regularly in order to identify areas for improvement.
  • Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Provided bank leadership in absence of branch manager.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Demonstrated expertise and reasoned guidance regarding loan products, lines of credit and account options.
  • Verified cash by balancing cash drawers and maintaining cash count records.

Sales Service Supervisor

IBC Bank
Aransas Pass, TX
03.2016 - 02.2021
  • Consistently met and exceeded sales quotas and standards by cross-selling and up-selling bank products and services
  • Increased IBC branch customer sales production volume by 10% average per month
  • Maintained exceptional communication with top management reporting bank operations will tightly managing cost control and loss prevention
  • Provided editorial reviews of all branch reports to be presented to the corporate office.

Entrepreneur / Owner

Ernie's Invitations and More
Ingleside/Brownsville
02.2007 - 03.2016
  • Built relationships with customers to increase the likelihood of repeat business
  • Expertly planned and executed the logistics of a business centered around seasonal clientele influxes
  • Negotiated new shipment schedules with vendors to maximize efficiency
  • Inventoried and rotated stock for optimum usage
  • Organized racks and shelves to maintain the visual appeal of the store.

Cashier

El Globo Supermarket
03.2004 - 02.2007
  • Operate a point of sale cash register, handling 150 transactions daily on average, and count money in drawers to ensure the amount is correct
  • Able to resolve customer disputes in a calm, respectful, and intelligent manner
  • Used in-depth knowledge of store goods, and their location, to assist customers with retrieving what they require
  • Proven ability to quickly serve customers, registering zero complaints during my employment.

Education

Del Mar College
Corpus Christi, TX

Skills

  • Customer Service Professional
  • Cost Control / Loss Prevention
  • Bilingual (English / Spanish)
  • Customer Retention
  • Efficient multi-tasker
  • Detailed Oriented
  • Effective Leadership
  • Highly Ethical

Accomplishments

  • Received a top performance award as a lead teller for the IBC Sales Marketing Program.
  • Was chosen over peers to serve as an Executive Board Member of the Employee Advisory Board for IBC Bank.
  • Successfully owned, managed, and operated with an Entrepreneurs spirit, providing gifting materials to the community.
  • Attained an annual incentive for exceptional volunteerism for community involvement.

References

  • Nathan Chancey, Detective, Portland Police Department, (830) 421-6138, chancey_nathan@yahoo.com
  • Steven D. Armstrong, Quality Management Consultant, Qualified Specialist International, (804)833-5277, Steven.armstrong3@hotmail.com
  • Gloria Moreno, Office manager, Clarissa Esparza DDS. Family Dentistry, (361) 548-4584, morenogloria07@yahoo.com

Languages

Spanish
Professional

Timeline

Entrepreneur /Small Business Owner

LaBella Mia
03.2023 - Current

Assistant Branch Manager

Value Bank Texas
03.2021 - 01.2023

Sales Service Supervisor

IBC Bank
03.2016 - 02.2021

Entrepreneur / Owner

Ernie's Invitations and More
02.2007 - 03.2016

Cashier

El Globo Supermarket
03.2004 - 02.2007

Del Mar College

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Claudia Sierra