Summary
Overview
Work History
Education
Skills
Timeline
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Claudia Sillas

San Diego,CA

Summary

Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures.

Overview

6
6
years of professional experience

Work History

Janitorial Team Lead

CCS
08.2019 - Current
  • Assisted in hiring new staff members by conducting interviews, assessing qualifications, and providing training on company policies and procedures.
  • Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
  • Distributed supplies and goods to staff at beginning of shift to manage inventory and maintain proper supplies while controlling expenses.
  • Monitored staff performance and provided feedback to drive productivity.
  • Established and enforced safety protocols and guidelines for staff.

Housekeeper

Merry Maids
06.2020 - 01.2024
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Washed and put away kitchen dishes, utensils and glassware.
  • Handled requests for washing clothes, toiletries and cleaning household appliances.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.

Crew Member/Cook

Wendy's
03.2018 - 06.2019
  • Exhibited adaptability by quickly learning new menu items, recipes, and preparation methods as required by seasonal changes or promotions.
  • Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
  • Ensured compliance with local health department regulations through diligent adherence to sanitation protocols and regular inspections.
  • Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
  • Followed company recipes and production standards to satisfy customers.
  • Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
  • Promoted a safe working environment by strictly adhering to safety procedures and promptly addressing potential hazards.
  • Operated grills, fryers and ovens to cook food items.
  • Kept kitchen up to code for health and safety inspections.

Education

High School Diploma -

CONALEP
Ensenada, Baja California Mexico

Skills

  • Problem-Solving
  • Administrative Oversight
  • Work Inspection
  • Work well under pressure
  • Organized
  • Team leader
  • Safety Protocols
  • Conflict Resolution
  • Stock Inventory Management
  • Creative Thinking
  • Customer Service

Timeline

Housekeeper

Merry Maids
06.2020 - 01.2024

Janitorial Team Lead

CCS
08.2019 - Current

Crew Member/Cook

Wendy's
03.2018 - 06.2019

High School Diploma -

CONALEP

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Claudia Sillas