Claudia Silva
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, working with clients to develop business, analyze, plan, design, document and make recommendations to improve business processes to support client’s goals and problem-solving.
Overview
34
34
years of professional experience
Work History
Markerting / Schedule Coordinator
Pierson & Saunders Orthodontics
San Antonio, TX
03.2019 - Current
- Answered phone calls and answered questions from potential customers.
- Acted as first point of contact and set appointments for prospective clients.
- Handled complaints and questions, and re-directed calls to other team members.
- Established and maintained client rapport by utilizing quality customer service.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Entered daily data in computer systems and documented office activities.
- Set appointments with salespeople and potential customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Addressed client inquiries and updated database information.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and suppliers through account development.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
- Conducted monthly inventories of raw materials and components on work floor.
- Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
- Executed regular process updates to reduce discrepancies and enhance scheduling across production calendars and programs.
Office Manager
Dr. Daniel Arredondo, DDS
01.1999 - 02.2019
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Coordinated special projects and managed schedules.
- Compared vendor prices and negotiated for optimal savings.
- Evaluated employee records and productivity to complete employee evaluations.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Developed standard operating procedures for all administrative employees.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Built relationships with physicians to create steady referral pipeline.
- Developed policies and procedures for effective practice management.
Office Coordinator
Dr. R.W. Wiggs
01.1989 - 01.1999
- Interacted with customers by phone, email or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Oversaw technical, operational, clerical and customer service support activities.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Trained new employees on administrative procedures, company policies and performance standards.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Cultivated client and vendor loyalty by proactively reaching out with follow-ups and status updates.
- Monitored vendor accounts and product updates to verify competitive pricing.
- Assisted with project planning by estimating labor, materials and schedule demands.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
Education
Some College (No Degree) - Business Management
UTEP
El Paso, TXSkills
- Staff Management
- Staff Training
- Microsoft Office Suite
- Forecasting and Planning
- Customer Experience Control
- Client Meetings
- Business Tracking
- Work Organizing and Prioritizing
- Data and Analytics
- Administration and Management
- Sales and Marketing Support
- Business Processes and Procedures
- Test Case Scenarios
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Markerting / Schedule Coordinator
Pierson & Saunders Orthodontics
03.2019 - Current
Office Manager
Dr. Daniel Arredondo, DDS
01.1999 - 02.2019
Office Coordinator
Dr. R.W. Wiggs
01.1989 - 01.1999
Some College (No Degree) - Business Management
UTEP
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