Summary
Overview
Work History
Education
Skills
Timeline
Generic

Claudia Sims

Roundhill,KY

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

3
3
years of professional experience

Work History

Store Assistant

Hope House Foundation
03.2024 - 05.2024

Assist with organizing and cleaning up Store. Took in donations.

Warehouse Worker

Android
10.2023 - 01.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

GXO

Elmwood Temp Service
09.2023 - 09.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Homehealth Care Attendant

Black Pearl
06.2023 - 09.2023
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Enhanced patient comfort by providing compassionate and attentive care.

Customer Service Representative

Maximus Call Center
10.2022 - 01.2023
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Warehouse Worker

Amarr Entrematic
10.2021 - 08.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Checked packages and merchandise for damage and notified vendors.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Performed general housekeeping and cleaning tasks.

Education

Associate of Arts - Business Administration

Haskell Indian Jr College
Lawrence, KS
05.1991

High School Diploma -

Lawrence High School
Lawrence, KS
05.1985

Skills

  • Customer Assistance
  • Customer Service
  • Store maintenance
  • Team Collaboration
  • Workplace Cleanliness
  • Inventory Management
  • Housekeeping tasks
  • Behavioral support
  • Organizational abilities
  • Personal Hygiene Assistance

Timeline

Store Assistant

Hope House Foundation
03.2024 - 05.2024

Warehouse Worker

Android
10.2023 - 01.2024

GXO

Elmwood Temp Service
09.2023 - 09.2023

Homehealth Care Attendant

Black Pearl
06.2023 - 09.2023

Customer Service Representative

Maximus Call Center
10.2022 - 01.2023

Warehouse Worker

Amarr Entrematic
10.2021 - 08.2022

Associate of Arts - Business Administration

Haskell Indian Jr College

High School Diploma -

Lawrence High School
Claudia Sims