Claudia Sittmann
9X Salesforce Certified Consultant
Saint Louis,MO
Summary
A curious, people-centered Salesforce Analyst with six years of hands-on experience translating complex business problems into successful, scalable Salesforce solutions. I thrive in cross-functional spaces, working to design user experience-driven workflows and deliver impactful enhancements. With a background in education and six years experience delivering MVP Salesforce implementations for major brands, I take pride in bridging functional and technical worlds with clarity, empathy, and analytical rigor. My strengths lie in requirements gathering, solution design, process mapping, and enabling teams to make confident, data-driven decisions. I am a strong communicator which includes knowing when to ask the right questions, and how to use the information elicited to create solutions that not only work but make people’s lives and jobs easier.
Quote
“Real courage is when you know you’re licked before you begin, but you begin anyway and see it through no matter what.”
—Harper Lee, To Kill a Mockingbird
— Ralph Waldo Emerson
Overview
11
11
years of professional experience
9
9
Salesforce Certifications
3
3
Languages Spoken
Work History
Senior Consultant
Slalom
St Louis, MO
10.2019 - Current
- Part of several high-profile successful client delivery programs, where I was able to thrive in fast-paced and turbulent environments
- Facilitated business requirements through working sessions & working relationships with business stakeholders
- Built a solid rapport and trust with client core team as well as business stakeholders through continuous communication & engagement. These client stakeholder relationships & trust led to additional work being acquired on several occasions
- Provided detailed project status updates to stakeholders and Executive Leadership.
- Proven ability to learn quickly & learn in parallel to delivery: delivered Slalom's first CG Cloud implementation
- Managed JIRA backlog including User Story creation, acceptance criteria writing & dev team productivity reports & analytics
Associate Java Developer
AAA Auto Club Group
St. Louis
05.2019 - 10.2019
- Reviewed code and debugged errors to improve performance.
- Wrote, modified and maintained software documentation and specifications.
- Collaborated in team-based, Agile environment to accomplish objectives by deadlines.
- Investigated issues and defects to determine problem root cause and formulate corrective action recommendations.
- Designed and developed forward-thinking systems that meet user needs and improve productivity.
Foreign Language Teacher
Mehlville School District
St Louis, MO
2015 - 2019
- Determined learning needs and styles of students to target lesson plans.
- Prepared course materials such as syllabi, homework assignments, and handouts.
- Developed course curriculum, lesson plans and supplemental materials to support student success.
- Tailored classes to students' learning styles by designing engaging and informative activities specific to needs.
- Utilized various teaching methods, including technology and other interactive activities to enhance language input & promote acquisition.
- Evaluated and graded 150-200 students' class work, assignments and papers each semester.
Education
Master of Arts - Foreign Languages Education
Webster University
St Louis, MO01.2014
Bachelor of Arts - Spanish Language & Literature
University of Missouri - St Louis
St Louis, MO05.2009
Full-Stack Java Developer Certification -
Claim Academy
Saint Louis MO 2018.12 - 2019.05
Skills
- Salesforce Administration & Metadata Enhancements
- Salesforce Automation
- Elicitation of Functional and Business Requirements
- Product Design & Development
- Product Process Improvement
- Multi-Workstream Project Management
- Process & System Mapping
- Sprint Planning
- Backlog Owner/Refinement (Atlassian JIRA, Azure DevOps, etc)
- Translating Technical Details into Business terms
Languages
English
Native or Bilingual
Spanish
Professional Working
German
Professional Working
Certification
- Certified Salesforce Associate
- Certified Salesforce Business Analyst
- Certified Salesforce Administrator
- Certified Salesforce Advanced Administrator
- Certified Salesforce App Builder
- Certified Salesforce Service Cloud Consultant
- Certified Salesforce Platform Developer 1
- Certified Agenteforce Specialist
Timeline
Senior Consultant
Slalom
10.2019 - Current
Associate Java Developer
AAA Auto Club Group
05.2019 - 10.2019
Full-Stack Java Developer Certification -
Claim Academy
2018.12 - 2019.05
Foreign Language Teacher
Mehlville School District
2015 - 2019
Master of Arts - Foreign Languages Education
Webster University
Bachelor of Arts - Spanish Language & Literature
University of Missouri - St Louis