Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Claudia Smith

Oceanport

Summary

A dynamic and highly qualified Healthcare Account Management professional who utilizes my sales and marketing-oriented skills so that I am able to impact my territory and help my customers achieve their goals. Twenty year Infusion and Specialty Pharmacy experience which includes sales, marketing, employee training, business development and territory management.

Professional account management professional with strong focus on building and maintaining client relationships. Adept at driving results through collaborative teamwork and adaptable to changing needs. Skilled in communication, negotiation, and problem-solving. Reliable and goal-oriented, with proven track record in achieving targets and enhancing customer satisfaction.

Overview

31
31
years of professional experience

Work History

Account Representative

Community Surgical Supply Of Toms River
10.2022 - 05.2025
  • Managed client accounts, ensuring timely resolution of inquiries and issues.
  • Developed strong relationships with customers to enhance service delivery and satisfaction.
  • Conducted regular follow-ups to assess customer needs and promote product offerings.
  • Trained new team members on company policies and customer service best practices.
  • Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
  • Expanded customer base by conducting market research and identifying potential leads.
  • Supported customer satisfaction through regular follow-up and communication.

Account Executive

Option Care Home Infusion
10.2004 - 09.2022
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Prospected new clientele through networking, cold calling, canvassing and referrals.
  • Drove new business development through qualifying leads, building relationships and executing strategic sales.
  • Strengthened customer relationships with proactive and collaborative approach to managing needs.
  • Contacted customers as issues arose to provide prompt resolutions.
  • Managed sales cycle from first contact to established customer sale and maintained solid customer base.
  • Communicated between internal and external stakeholders, clients and vendors.
  • Stayed up-to-date on changing industry and product standards and trends related to accounts.
  • Maximized revenue by servicing accounts and proposing new products and services to established customers.
  • Used targeted questioning strategies to discover insight on prospect needs and requirements.
  • Conducted informational in-services and briefings to clients on new features and updated products.
  • Participated in multiple new therapy product launches, such as Dalvance, Nuzyra, Gattex, Nulogix and Alpha 1

Staffing Specialist

Interim Healthcare
08.2001 - 10.2004
  • Scheduled interviews with potential candidates, filled out required paperwork and prepared introduction manuals.
  • Managed applicant tracking system (ATS) database by entering, updating and maintaining candidate contact details, resumes and supporting documentation.
  • Responsible for managing operational requirements for $1,000,000.00 staffing division.
  • Designed new "Rapid Hire" process for onboarding.
  • Project coordinator for yearly Flu shot program.
  • Recruited and trained over 75 individuals to work long term care facilities, hospitals, prisons and as school nurses.

Marketing Specialist

Interim Healthcare
04.1994 - 06.1999
  • Identified appropriate marketing channels and target customers for campaigns.
  • Planned marketing initiatives and leveraged referral networks to promote business development.
  • Strengthened marketing programs to capture new business and take advantage of changing trends in client markets.
  • Maintained high level of understanding of industry standards and trends.
  • Analyzed demographic data to determine optimal targets, messaging and tactics for persuasion.

Education

Bachelor of Science - Psycology, Marketing Minor

Monmouth University
West Long Branch, NJ

Skills

  • Business Development and Planning
  • Customer Presentations
  • Customer Relationships
  • Customer service
  • Training and mentoring new hires
  • Territory planning
  • Service Coordination
  • Knowledge of Industrial Standards
  • Consultative Selling Techniques
  • New Business Identification
  • Expanding Territories
  • Strategic Initiatives
  • Market Research
  • Sales proficiency
  • Consultative sales
  • Web technologies and services

Accomplishments

  • Member CEO Sales Advisory Board for 2020
  • Field Training Specialist and sales mentor for 10 years
  • Grew PN nutrition business by 200% throughout 2018/2019
  • Signed first PPA agreement with University Medical Center of Princeton in 2016
  • Collaborated with IVIG and Heart Failure teams to certify Eatontown branch as a center of excellence for both IVIG and Inotrope therapies.
  • Mentor sales training course, Walgreens University 2012.

Timeline

Account Representative

Community Surgical Supply Of Toms River
10.2022 - 05.2025

Account Executive

Option Care Home Infusion
10.2004 - 09.2022

Staffing Specialist

Interim Healthcare
08.2001 - 10.2004

Marketing Specialist

Interim Healthcare
04.1994 - 06.1999

Bachelor of Science - Psycology, Marketing Minor

Monmouth University

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