Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Claudia Solis

Humble,TX

Summary

Energetic, hard working, bilingual Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. With a proven track record of providing leadership skills and effective communication to drive teams towards meeting and exceeding set goals, while fostering a collaborative and supportive work environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Operations/Member Notification Supervisor

Healthhelp
04.2019 - Current
  • Maintained 99% compliance, exceeding the HH contractual obligations according to State and Federal regulations, including CMS guidelines.
  • Managed a new program called Virtual Tumor Board (VTB) that was assigned along with a pool of six team members, increasing 45% of cases processed within the first 6 months.
  • Developed and led a second program called Virtual Nodule Board, (VNB)with two additional team members, that resulted in a significant increase of 35% in cases completed within the first two months.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Contact Center Supervisor

HealthHelp Radiology
07.2015 - 03.2019
  • Directed, guided, coached and mentored team of 20 agents and surpassed individual and corporate goals.
  • Determined quality assurance benchmarks and set standards for improvement.
  • ·Developed quality employees within call center to take over leadership positions.
  • Conducted performance reviews for staff members to reduce resolution times and improve customer satisfaction ratings.
  • Resolved escalated customer issues promptly and professionally to maintain satisfaction.
  • Provided real-time coaching, guidance and feedback to customer service agents to achieve development goals.
  • Completed bi-weekly payroll for 20-22 employees.
  • Hired, managed, developed and trained staff, established and monitored goals and conducted performance reviews.

Education

No Degree - Business Administration

Universidad Autonoma De Nuevo Leon
Monterrey, Mexico

Skills

  • Training and mentoring
  • Goal-Oriented
  • Operations Management
  • Employee Motivation
  • Disaster Recovery Planning
  • Customer Service
  • Employee Engagement
  • Recruiting and Hiring

Certification

  • Leadership Foundations-11/23.
  • Delegating Tasks-11/23
  • Time Management Fundamentals-12/23
  • Productivity, prioritizing at work-12/23
  • Excel training 365-02/24
  • Base of Project Management-05/24

Timeline

Operations/Member Notification Supervisor

Healthhelp
04.2019 - Current

Contact Center Supervisor

HealthHelp Radiology
07.2015 - 03.2019

No Degree - Business Administration

Universidad Autonoma De Nuevo Leon

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Claudia Solis