Claudia Solis
Riverside,CA
Summary
Results-driven professional with extensive experience in quality assurance and inventory control at Best Buy. Proven ability to enhance inventory accuracy through effective cycle counting and problem-solving skills. Recognized for exceptional customer service and meticulous attention to detail, ensuring timely delivery and resolution of discrepancies. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Quality Assurance Inventory Control
Best Buy
Ontario, CA
05.2015 - 03.2025
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Updated and maintained databases with current information.
- Managed daily tracking information using computer systems and databases.
- Conducted inventory counts, identifying discrepancies and updating inventory management system.
- Performed physical count of all products in the warehouse on a periodic basis.
- Maintained accurate inventory control.
- Assisted with inventory control activities including cycle counts.
- Managed inventory control for loading and unloading operations.
- Analyzed, monitored, and maintained inventory.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Designed procedures for inventory control and cycle counting processes.
- Completed full inventory check monthly to determine inventory needs and potential clearance items.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Coordinated with vendors regarding supply chain operations and deliveries.
- Identified discrepancies between physical inventory counts and recorded amounts in inventory system.
- Organized and maintained inventory in warehouse.
- Managed inventory levels by conducting cycle counts; reconciling discrepancies with inventory control team members.
- Maintained detailed inventory stock records and organized regular inventory counts.
Customer Service Representative
Pacific Sales Kitchen & Home
Whittier , CA
09.2009 - 05.2015
- Conducted regular follow-up calls with customers after resolving their issues.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided exceptional customer service to ensure customer satisfaction.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Engaged in conversation with customers to understand their needs, resolve issues, and answer concerns.
Data Entry Clerk/Imaging
Storetrieve
Montebello, CA
06.2006 - 12.2008
- Customer service.
- Reviewed existing information for accuracy and made necessary corrections.
- Verified accuracy and completeness of data entry into the database system.
- Organized files according to established procedures for easy retrieval later on.
- Scanned documents into appropriate databases for storage purposes.
- Utilized specialized software applications related to the job role.
- Taking orders from customers by phone.
- Invoices
- Sales
- Operated various office equipment such as scanners, printers. when required.
- Maintained confidentiality of sensitive information.
Data Entry Clerk/Call Rep
Inland Cold Storage
Vernon, CA
05.2007 - 07.2007
- Read and understood pick sheets in order to prepare accurate customer orders.
- Complied with consolidation ship dates to facilitate on-time shipments.
- Created purchase orders for suppliers based on customer requirements.
- Provided excellent customer service by responding promptly to inquiries and requests.
- Identified discrepancies between source documents and entered data.
- Checked source documents against entered data to ensure accuracy.
- Coordinated with warehouse personnel regarding shipping schedules for timely delivery.
Education
High School Diploma -
Norte Vista High
Riverside, CA06.2003
Skills
- Quality assurance
- Cycle counting
- Customer service
- Problem solving
- Research
- Inventory controls
- Attention to detail
- Tracking inventory levels and orders
- Inventory accuracy
Special Qualifications
- Dependable and reliable
- Organized and efficient
- Bilingual (English & Spanish)
- Team player
- Respectful and honest
- Outgoing person
Timeline
Quality Assurance Inventory Control
Best Buy
05.2015 - 03.2025
Customer Service Representative
Pacific Sales Kitchen & Home
09.2009 - 05.2015
Data Entry Clerk/Call Rep
Inland Cold Storage
05.2007 - 07.2007
Data Entry Clerk/Imaging
Storetrieve
06.2006 - 12.2008
High School Diploma -
Norte Vista High
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